Concierge and Errand Running Professional

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Overview of Position:
The Concierge Professional offers white glove customer service to our client; WellStar Health, via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to WellStar Health employees. You will assist our client with a wide range of services from travel planning, providing gift suggestions to product research and much more. You will also be responsible for fielding and fulfilling personal errand requests from employees, such as shopping, product returns, and more. Position requires travel in the assigned city and surrounding areas.

Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred.

This is a part-time position offering 24 hours per week. The preferred schedule is Monday, Wednesday, and Friday - but can vary.

Compensation is hourly at $20 per hour.

Job Responsibilities:

• Provide uncompromising service to WellStar employees by arranging personal and convenience services
• Local errand running surrounding Wellstar Health locations
• Order food from local restaurants for delivery
• Order flowers and gifts
• Provide driving directions and print maps
• Research local hotel suggestions and make transportation arrangements
• Eligible to become a Notary Public for the State of Georgia
• Project an approachable and professional image at all times
• Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
• Track accomplishments and challenges, constantly evaluating the service levels and reports to manager
• Maintain a general understanding of events occurring on the properties
• Respond to employee requests in a professional, courteous and timely manner, without exception
• Maintain a clean and organized working environment
• Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Competencies:

• Excellent time management skills
• Ability to meet/exceed productivity and quality standards
• Excellent written and oral communication skills
• Ability to adhere to schedule
• Ability to flex weekly work schedule to meet business needs
• Positive, outgoing, and attentive demeanor
• Desire for continuous learning
• Flexibility to adapt to changing tasks/priorities
  

Education/ Certification: HS Diploma or GED required

Experience Required/Preferred:

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience strongly preferred
• Reliable transportation for local errand running (mileage is reimbursed)
• Valid driver’s License and clean driving record
• Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
• Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment
• Vaccinations are required and must be up to date (including Covid)
• Annual flu vaccination is required

• 401k with match
• Generous PTO policy
• Paid holidays
• Paid time off to volunteer
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities