Sales Administration Analyst - CuraScript SD - Hybrid

Purpose of the Role 

The Sales Administration team supports the operational and administrative functions that keep the Sales organization running smoothly. This role ensures consistency, accuracy, and timeliness across client onboarding, order fulfillment, communication, compliance, and internal coordination—ultimately reducing client friction and elevating service quality. 

Expectations & Values 

Sales Administrators are expected to uphold the following principles in daily work: 

• Professionalism & Respect: Maintain professionalism in all internal and external interactions. 

• Collaboration: Foster a cocreator culture by openly sharing ideas and partnering with peers, supervisors, and Sales teams. 

• Continuous Improvement: Embrace process standardization and opportunities to enhance operational workflows. 

• Client-Centered Mindset: Prioritize client experience, accuracy, and operational excellence in every action. 

Scope of Responsibilities 

Sales Administrators support all assigned Sales segments, including: 

• Health Systems 

• Specialty Pharmacy 

• AIC 

• Physician Engagement 

• National Accounts 

This support must reflect consistent excellence, accuracy, and attention to detail. 

Core Responsibilities 

Order & Onboarding Operations 

• Order Fulfillment: Process and manage orders accurately and in a timely manner. 

• New Site Onboarding: Coordinate documentation; ensure completion, accuracy, and proper submission; and track onboarding milestones using the Sales Tracker. 

• Documentation Review: Validate declaration forms, controlled substance documents, and all required onboarding materials for accuracy and compliance. 

• Credential Validation: Confirm and document regulatory requirements, including state licenses, DEA status, and practitioner credentials. 

• Tracker Management: Upload documents, update client status, and maintain accurate, current records in internal systems. 

Communication & Coordination 

• Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers. 

• Manage shared mailboxes and respond promptly to inquiries. 

• Copy assigned Sales Representatives on relevant client communications. 

• Support inbound and outbound client calls with professionalism and accuracy. 

Financial & Pricing Support 

• Process credits and RGA requests, coordinating with related departments to ensure timely resolution. 

• Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion. 

Compliance & Quality Assurance 

• Assist in internal audits by ensuring files are accurate, organized, and compliant. 

• Maintain adherence to regulatory and documentation standards. 

Cross-Functional Collaboration 

• Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution. 

• Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed. 

Special Projects & Escalations 

• Support new initiatives or special projects as assigned. 

• Identify operational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively.