Senior Product Manager, Diner Experiences

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Team

The Diner Experiences team owns the consumer-facing products that power ChowNow's marketplace and white-label ordering solutions. We're responsible for the apps, websites, and experiences that connect millions of diners with 20,000+ local restaurants. This team operates across five core areas: Consumer Apps (iOS, Android, Web), Discovery (search, browse, recommendations), Checkout (cart optimization and conversion), Payments (processing and innovation), and Loyalty (retention and marketing tools). With $2B+ in annual gross food sales flowing through our platforms, every optimization we make directly impacts restaurant success.

About the Position:

As the Senior PM for Diner Experiences, you'll own the end-to-end consumer journey from discovery to reorder. You'll define and execute the product strategy that drives conversion, retention, and order frequency across our marketplace and white-label solutions. Your work will unlock growth through checkout optimization, payment innovation, and personalized discovery systems. You'll establish the metrics and principles that balance diner satisfaction with restaurant profitability. This is a highly cross-functional role requiring close partnership with engineering, design, data science, marketing, and restaurant success teams.

This role reports to the Senior Vice President of Product & Design; No Direct Reports 

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

• Own the consumer products processing $2B+ in annual transactions
• Drive conversion improvements that directly impact 20,000+ restaurant partners
• Build the loyalty and retention systems that combat the commoditization of food delivery
• Launch innovative payment methods that reduce friction and expand accessibility
• Create discovery experiences that help diners explore local cuisines
• Define how independent restaurants can compete through superior ordering experiences
• Work on products that preserve local food culture and community

• You have 5+ years of Product Management experience, with 3+ years owning consumer mobile apps
• You've optimized e-commerce funnels processing high transaction volumes
• You combine conversion obsession with product craft, shipping features that are both beautiful and effective
• You excel at multi-platform product management (iOS, Android, Web)
• You're data-driven with strong SQL skills and A/B testing expertise
• You have expertise in designing engagement strategies through loyalty and rewards frameworks that drive customer lifetime value
• You have deep knowledge of payment systems and checkout optimization
• You're passionate about supporting local businesses and food culture

• Expected Base Salary Range: $166,537-$215,000 (depending on candidate location)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.  

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