Principal Team Leader, Microsoft Platform

Overview

The Principal Team Leader, Digital Workplace, is a leadership role responsible for driving the strategic direction, implementation, and optimization of digital workplace solutions, with a primary focus on Microsoft technologies. This position leads a team of Microsoft professionals to deliver innovative and scalable solutions that enhance employee productivity, collaboration, and engagement. The role requires a deep understanding of Microsoft 365, Copilot, Power Platform, and other enterprise-level Microsoft platforms, combined with strong team leadership, project management, and stakeholder collaboration skills. The Principal Team Leader will ensure that the organization's digital workplace strategy aligns with business goals, supports operational efficiency, and fosters a modern, connected work environment.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Lead and manage a team of Microsoft technology experts, fostering a culture of collaboration, innovation, and continuous learning.
• Develop and execute the organization's digital workplace strategy, leveraging Microsoft 365, Teams, SharePoint, and related technologies to enhance employee experiences.
• Collaborate with cross-functional stakeholders to identify business requirements, define project scope, and deliver impactful digital workplace solutions aligned with organizational objectives.
• Oversee the design, implementation, and maintenance of Microsoft-based tools and platforms, ensuring system stability, security, and scalability.
• Drive adoption of digital workplace technologies through effective communication, training, and change management initiatives.
• Utilize data analytics and reporting to measure the effectiveness of digital workplace solutions and provide insights for continuous improvement.
• Ensure the team stays current with emerging Microsoft technologies and trends, identifying opportunities for innovation and optimization.
• Establish and maintain strong relationships with vendors, partners, and internal IT teams to ensure seamless integration and support of the Microsoft ecosystem.
• Manage budget, contracts and negotiations with Microsoft.
• Facilitate professional growth within the team by mentoring members, promoting skill development, and encouraging certifications in Microsoft technologies to maintain high standards of expertise and delivery.

Minimum Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience
• Technical Expertise: A deep understanding of Microsoft products and services, including Microsoft 365, Teams, and SharePoint, to effectively lead technical projects and provide guidance to the team.
• Experience with vendor selections and SaaS implementations
• Strong facilitation and influencing skills
• Desire to develop the teams’ analytical posture
• Strong Communication Skills: The ability to clearly articulate ideas, provide constructive feedback, and facilitate collaboration among team members and stakeholders, ensuring alignment on objectives.
• Leadership and Decision-Making: Proven ability to lead diverse teams, make critical decisions under pressure, and inspire team members to achieve their best while meeting deadlines and project goals.

Preferred Qualifications

• Bachelor's degree in Management Information Systems, Engineering, or Business Management and Operations
• 10+ years of experience
• Certifications:
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft Certified: Power BI Data Analyst Associate

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education