Desktop Support - job 1 of 2
Company Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description
Associate Help Desk
Birmingham, AL 35242
12+ Months Contract
Monday to Friday, 8:00 am to 5:00 pm
25-50% driving required using a company vehicle
Qualifications
Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system
- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
- Service Level Agreement parameters - Ability to use remote desktop applications in order to troubleshoot end user PC related problems
Additional Information
Candidates must be able to lift 50 pounds and stand for extended periods of time.
25-50% driving required using a company vehicle
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