Systems Analyst I – EPIC Billing

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Systems Analyst I – EPIC Billing, you will play a key role on a cross-functional team, gaining exposure to multiple Epic applications through cross-training opportunities. This position provides a strong foundation for career growth and development by expanding your knowledge and supporting various IT operational areas. In this role, you will learn to build and maintain within the Epic Resolute module, manage routine services and incidents, and perform daily maintenance to ensure system reliability and efficiency. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. 

A caregiver in this position works remote Monday-Friday 8:00am-5:00pm, with on-call requirements.  

A caregiver who excels in this role will:  

• Perform workstation, software, peripheral, network and workflow support.  

• Provide input to develop solutions.  

• Assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications.  

• Provide first level diagnostic Help Desk and after-hours support, including on-call responsibilities. 

• Provide application, technical and preventative maintenance support for multiple end-user systems. 

• Contribute to departmental projects and solutions implementation. 

• Demonstrate, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration. 

• Support development of information system requirements including process and documentation creation and maintenance. 

• Maintain user confidence. 

• Protect operations by keeping information confidential. 

Minimum qualifications for the ideal future caregiver include:  

• Associate’s Degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required  

• OR High School Diploma/GED and three years of experience OR Bachelor’s Degree 

• ITIL Foundations Certification upon or within six months of hire 

Preferred qualifications for the ideal future caregiver include: 

• Microsoft, CompTIA or equivalent certifications 

• Experience in a healthcare environment 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/