Manager Information Technology

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

This role oversees the optimization, and ongoing management of Epic applications related to the healthcare revenue cycle. The Manager will lead a team of analysts that are responsible for advancing the CCF Epic EMR systems and ensuring the technology continues to meet the evolving needs of the organization. The ideal caregiver for this role will have four years of progressive experience in health information technology or healthcare operations, with a focus on revenue cycle back-end workflows such as hospital billing, professional billing, charge capture, Healthcare Information Management and Coding.  

A caregiver in this position works days, 8:00am—5:00pm, remotely out of Ohio, Florida, or Nevada. 

A caregiver who excels in this role will:  

• Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff. 

• Document and maintain departmental operational policies and procedures. 

• Manage contractors as part of squads in support of financial stewardship. 

• Budget management of team in support of financial stewardship. 

• Lead all human resources responsibilities for assigned staff. 

• Promote the continued education, training, and development of staff. 

• Communicate appropriate corporate compliance standards and procedures for all employees. 

• Deliver work solutions and deliverables as part of a squad. 

• Support the execution of agile practices throughout squads in partnership with Domain Advisor 

• Build overall employee engagement and professional development across respective squads.  

• Provide leadership to direct and indirect reports. 

• Build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field. 

• ITIL Foundations certification required within 6 months of position start date. 

• Four years of functionally related technical experience leading people, process, or technology. 

• OR additional two years of leading people may offset the degree requirement. 

• Demonstrated experience with financial budget planning, managing, analysis and reporting. 

• Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc. 

Preferred qualifications for the ideal future caregiver include:  

• Applicable certifications within healthcare and information technology. Examples (PMP, CPHIMS). 

• Epic certification, ideally in at least one Epic Revenue Cycle application 

• Strong understanding of healthcare revenue cycle management, along with billing practices and workflows for the health system, including hospital, clinic, and professional charges 

• Skilled in providing guidance and expert advice to both technical teams and business leaders, ensuring alignment between Epic applications and the organization’s strategic priorities. 

• Strong ability to work cross-functionally with teams, stakeholders, and departments to build consensus and drive initiatives forward. 

• Ability to lead and mentor a team of Epic analysts, providing clear direction, fostering a culture of continuous improvement, and supporting career growth within the team. 

• Help formulate and maintain a strategic roadmap, ensuring alignment with enterprise goals and industry best practices 

• Working with Epic representatives, the business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. 

• Reporting and reviewing the status of projects and issues on an ongoing basis with leadership. 

• Proven leadership and team management skills to handle multiple projects and delegate to and direct staff 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/