Housing Coordinator

Reporting to the Director of Housing & Residential Education, the Housing Coordinator is responsible for coordinating all on-campus housing assignments at CCA. This includes administering the housing application and room assignment process, reporting occupancy for residential facilities, and serving as a point of contact for housing as a partner to the CCA Student Services team. This position will deliver a high-quality customer service experience to our diverse student body and liaise across CCA departments to best support our students.

MAIN RESPONSIBILITIES:

Administration/Operations - 50%

• Administer and maintain leasing assignments, inventory, and database systems. Coordinate file maintenance of all documentation related to housing assignments. 

• Keep accurate and up-to-date records/files of assignment demographics and rosters. Publish and share occupancy stats and reports promptly. 

• Utilize housing software (Symplicity Residence) to monitor and process housing applications and/or waitlists accurately, and provide troubleshooting as needed. 

• Coordinate with campus partners, including maintenance, to ensure timely enrollment and occupancy reports for the turnover of residence halls.

• Coordinate early arrival programs, including but not limited to interdepartmental communication of early arrival policy, collection of respective data, and compilation of reports. 

• Maintain communications and follow-up with current and prospective students, parents, prospective partners, and clients by telephone, text, mail, e-mail, or in-person walk-in appointments. 

• Manage special projects and other related duties as assigned.

• Maintain CCA Portal pages within Housing & Residential Education.

Engagement - 45%

• Answer telephone, directing incoming calls, and taking messages and resident/student meetings related to housing administration and assignments. 

• Serve as point person for the Housing TeamworkDesk inbox and Ask CCA inbox for housing related inquiries including but not limited to housing cancellation, license agreements, and assignment change requests. 

• Provide hybrid (remote/in-office) support for cross departmental CCA Student Services, representing Housing & Residential Education as needed. 

• Utilize their understanding of policies & procedures to maintain mass communication to both internal and external audiences. This may include written and visual assets to support all housing functions.

Policy & Compliance - 5%

• Develop a working knowledge of College-wide policies and systems to be able to articulate and inform staff, students, and faculty. 

• Coordinate and track updates to Housing License Agreements, ensure accuracy and compliance. 

• Coordinate annual occupancy monitoring reports to the City of San Francisco as needed.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in relevant field preferred; 

• 1-2 years experience in property management or leasing (higher education preferred). 

• 1-2 years demonstrated administrative experience with excellence in customer service and interpersonal skills required.  

• Demonstrated experience to successfully work independently, organize own work, and meet deadlines. 

• Ability to use databases to track student housing assignments (Workday, Symplicity, Entrada), and maintain accurate billing and reporting.

• Ability to perform multiple tasks with a high degree of accuracy and to manage time effectively. 

• Ability to exercise appropriate independent judgment and to consult with supervisor when necessary. 

• Ability to respond to emergency situations in a calm, effective, and professional manner. 

• Maintain the confidentiality of sensitive information and records. 

• Experience working with diverse groups in an educational or other non-profit organization preferred; 

• Demonstrated ability to work with faculty, students, staff and contracted partners. 

• Possess the ability to apply technological innovations to the Office of Auxiliary Services with strong computer skills in Windows and Mac platforms, project management systems, and ticketing communication systems.  

• Experience using and supporting Workday or similar ERP software preferred. 

COMPENSATION & BENEFITS:

• The compensation for this position is $29.87/hour.

• CCA offers a comprehensive benefits package, including the choice of five medical plans, generous holiday, sick & vacation time, a retirement match and tuition remission. CCA covers an average of 91% of the medical plan cost for the employee only and an average of 82% for employees with dependents. More information can be found here: https://portal.cca.edu/working/office-human-resources/employee-benefits.

POSITION DETAILS:

• CCA considers a full-time work week to be 37.5 hours per week

• This position is 30 hours per week, benefits eligible

• Work Mode: Campus Hybrid

• This position is covered under the staff union collective bargaining agreement and will be required to contribute to union dues/agency fees.

• Schedule: Mon - Fri 9am-3pm

Location

San Francisco

FLSA

Non-Exempt

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF.  If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to hr@cca.edu. In alignment with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. If a background check is required for a position, it will be noted in the job posting.

Questions?

Please address any questions to hr@cca.edu.