Manager, Assistant General High West

Job Description

Company Summary 

Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love because we believe elevating human connections is Worth Reaching For. It’s worth our dedication, hard work, and calculated risks to anticipate market trends and deliver for our consumers, shareholders, employees, and industry. This dedication is what has driven us to become one of the fastest-growing, large CPG companies in the U.S. at retail, and it drives our pursuit to deliver what’s next.

Every day, people reach for brands from our high-end, imported beer portfolio anchored by the iconic Corona Extra and Modelo Especial, a flavorful lineup of Modelo Cheladas, and favorites like Pacifico and Victoria; our exceptional wine brands including The Prisoner Wine Company, Robert Mondavi Winery, Kim Crawford, Schrader Cellars, and Lingua Franca; and our craft spirits brands such as Casa Noble Tequila and High West Whiskey.

As an agriculture-based company, we strive to operate in a way that is sustainable and responsible. Our ESG strategy is embedded into our business, and we focus on serving as good stewards of the environment, investing in our communities, and promoting responsible beverage alcohol consumption. We believe these aspirations in support of our longer-term business strategy allow us to contribute to a future that is truly Worth Reaching For.
 

Position Summary

The Assistant General Manager at The Nelson Cottage by High West plays a pivotal role in delivering unforgettable guest experiences and driving the success of our unique venue. Reporting to the Sr Hospitality Manager, this leader collaborates closely with both Front of House (FOH) and Back of House (BOH) teams to ensure seamless operations and exceptional hospitality.

We are seeking a dynamic leader with a passion for business growth, operational excellence, and guest service. The ideal candidate is committed to profitability, has a sharp business acumen, and excels at creating memorable dining experiences that transform guests into lifelong High West Ambassadors.

Success in this role is achieved by relentlessly focusing on outstanding whiskey, food, and cocktails, while consistently embodying the distinctive culture and high hospitality standards of High West.
 

Responsibilities

• Champion the HW Mission and Vision: Serve as Manager On Duty throughout the week, consistently delivering a “5 Star” guest experience for every visitor.
• Recruit, Train, and Retain Top Talent: Lead the hiring, onboarding, and ongoing development of exceptional Front of House (FOH) team members to ensure a high-performing staff.
• Drive Operational Excellence: Set clear direction and provide hands-on leadership on the floor to maintain superior service standards and operational efficiency.
• Ensure Immaculate Cleanliness: Collaborate with team members to uphold rigorous cleanliness and sanitation standards across all FOH stations and throughout the entire facility, both inside and out.
• Develop and Mentor FOH Staff: Foster a culture of continuous improvement by coaching, providing constructive feedback, and holding team members accountable for their performance and growth.
• Manage Nelson Cottage Team: Oversee and support the Nelson Cottage staff to ensure seamless hospitality operations.
• Execute Operational Initiatives: Complete assigned tasks and special projects from the Senior Manager with accuracy, efficiency, and within established timelines.
• Facilitate Effective Communication: Maintain open lines of communication with all HW employees to ensure alignment with company policies and successful execution of key initiatives.
• Lead Pre-Service Activities: Organize and direct pre-service meetings to prepare the team and set expectations for each shift.
• Conduct Performance Evaluations: Collaborate with peers and direct reports to deliver thorough annual performance reviews for all FOH employees.
• Support Multi-Venue Operations: Provide operational support across all HW Hospitality venues as needed, ensuring consistency in service and guest experience.
• Plan and Deliver Seasonal Training: Assist in the preparation and facilitation of employee training sessions for each new season or menu launch (e.g., Summer/Winter).
• Engage in Operational Strategy: Actively participate in operational meetings, strategy sessions, and project planning to drive improvements in efficiency, customer satisfaction, innovation, and brand growth.
• Maintain Flexible Availability: Demonstrate open and adaptable scheduling to meet the demands of business needs and customer expectations.

Minimum Qualifications

• Experience: Minimum of 3 years in a guest-facing floor management or supervisory role within a fine dining restaurant environment.
• Leadership: Demonstrated ability to lead, inspire, and develop high-performing teams while consistently exceeding guest service expectations.
• Communication: Exceptional interpersonal and communication skills, with a proven ability to foster collaboration and teamwork.
• Problem-Solving: Strong critical thinking skills, with the ability to make sound decisions and resolve issues swiftly in a dynamic, fast-paced environment.
• Business Acumen: Proven proficiency in balancing the priorities of guest satisfaction, staff development, and business objectives to drive overall success.

Preferred Qualifications

• Leadership Experience: 4+ years of guest-facing floor management in a restaurant or bar environment, with demonstrated success in overseeing daily operations and elevating guest service.
• Fine Dining Expertise: At least 2 years of experience working in a fine dining or upscale restaurant, with a strong understanding of high-end service standards.
• Comprehensive Service Background: Extensive hands-on experience as a server and/or bartender in similar hospitality settings, with a deep knowledge of both front-of-house operations.
• Staff Development: Proven ability to mentor, coach, and promote team members within the organization, supporting career growth and building a strong internal talent pipeline.
• Operational Excellence: Experience in designing, implementing, and refining operational policies and procedures to achieve and surpass key business goals and performance metrics.

Physical Requirements/Work Environment

• Works outdoors/indoors 
• Works in warm/cold climates 
• Works in high places 
• Works on wet surfaces 
• Is exposed to loud noise, fumes and/or toxic chemicals 
• Works near moving, mechanical parts and lift truck traffic 
• Must be able to move up to 55 lbs 
• Will be required to work evenings, weekends and holidays.
   

Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location

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Job Area

The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).