Technical Support Analyst
We are seeking a skilled Technical Support Analyst with hands-on experience to support, maintain, and improve our IT infrastructure. This role is ideal for someone who thrives on variety, adapts quickly, and enjoys wearing many hats across systems, networks, cloud, and user support. You will serve as a key resource for keeping our technology environment secure, reliable, and efficient.
Responsibilities
- Provide end-user support, troubleshooting hardware, software, and connectivity issues.
- Administer, monitor, and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.).
- Manage Active Directory, group policies, email systems, and identity management solutions.
- Oversee backups, disaster recovery, and system patching to ensure data integrity and uptime.
- Support IT security initiatives, including endpoint protection, access controls, and vulnerability management.
- Assist with hardware/software procurement, installation, and lifecycle management.
- Create and maintain documentation for systems, processes, and procedures.
- Collaborate cross-functionally with teams to ensure smooth delivery of IT services.
About CBH Homes
CBH Homes has been building dreams for Idahoans since 1992. As Idaho's #1 homebuilder, an Idaho Best Place to Work and a nationally recognized company, CBH is proud to work with over 28,000 happy homeowners and counting. CBH believes in giving back and serving this amazing community they call home supporting many organizations, nonprofits and more. With new homes available for sale now in Boise, Idaho and surrounding areas, see what the fun is all about at .
- 1–5 years of experience as a Systems Administrator, IT Generalist, or similar role.
- Strong understanding of networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
- Proficiency with Windows and/or Linux server administration.
- Working knowledge of backup and disaster recovery best practices.
- Experience with cloud platforms (Azure, AWS, or GCP).
- Familiarity with virtualization technologies (VMware, Hyper-V, or similar).
- Solid troubleshooting and problem-solving abilities across multiple IT domains.
- Strong organizational skills and ability to prioritize in a fast-paced environment.
- Excellent communication skills with a customer-service mindset.
Preferred Skills (Nice to Have)
- Scripting or automation experience (PowerShell, Bash, Python).
- Experience with MDM solutions (Intune, JAMF, etc.).
- Exposure to DevOps tools, CI/CD pipelines, or containerization (Docker, Kubernetes).
- Relevant certifications (CompTIA Network+/Security+, MCSA, AWS/Azure Associate, etc.).
Position is on site. No remote work available
Schedule
- Monday–Friday, 8:00 AM to 5:00 PM
- Quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans + employer match
- Paid Time Off
- Annual Growth Reviews
Average salary estimate
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CBH Homes has been building dreams for Idahoans for over 26 years, and for 17 of those, CBH Homes has been Idaho's #1 Builder, an Idaho Best Place to Work, now ranked #37 in the nation and proudly working with over 18,000 happy homeowners.
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