Operations Manager - Luxury Custom Homes

Operations Manager – Custom Home Division

At CaseCo Homes, we design and build ultra-luxury residences, blending timeless craftsmanship with modern innovation. Our projects range from $2M to $25M and are defined by precision, creativity, and a relentless commitment to excellence. We are not just builders — we are visionaries who deliver homes that reflect our clients’ dreams down to the smallest detail. Every project is personal, and every promise is kept.

We are dedicated to creating a company known for providing the best experience for both our clients and our employees. Every decision we make is guided by trust, honesty, and transparency. We tell our clients exactly what to expect, and then we deliver on that promise — every time. The same standard applies to our team: we cultivate a culture of ownership, accountability, and growth where every individual is empowered to do their best work.

Why Work With Us

At CaseCo, you’ll find:

• High-level projects that challenge and inspire you.
• A collaborative team built on trust, respect, and integrity.
• A growth mindset where continuous mastery is the standard.
• A purpose-driven culture that values relationships, grit, and delivering the best client experience in the industry.

For builders with extensive experience in luxury custom homes, CaseCo is where your craft, leadership, and vision won’t just be respected — they’ll be celebrated.

About the Position

We are seeking an experienced Operations Manager to oversee and elevate the overall coordination of CaseCo Homes’ ultra-luxury residential projects. This role is responsible for improving project performance, productivity, efficiency, and profitability through the implementation of best-in-class systems, processes, and strategies.

The Operations Manager will lead and support our project leadership team (project managers, assistant project managers, field operations manager, and superintendents) while fostering a motivated and respectful workplace culture. This role requires exceptional organizational skills, a deep knowledge of custom home construction, and the ability to drive excellence at every stage — from inception to completion of homes valued at $2M–$25M.

OPERATIONS MANAGER ESSENTIAL DUTIES AND RESPONSIBILITES: Core duties and responsibilities include the following. Other duties may be assigned.

• Provide leadership and management for all purchasing/estimating, architecture, and pre-construction team members and work closely with the management team in sales & marketing, construction, warranty, and customer service to ensure company goals are met or exceeded. 
• Provide continuous operational support to the project team, focusing on customer experience, project profitability, and quality of work.
• Oversee inventory management to safeguard both company and client property
• Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency.
• Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them.
• Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable.
• Continuously work to maximize profits through establishing business plan, achieving forecasts, and ensuring customer satisfaction.
• Manage and track all job budgets, weekly WIP, and production metrics
• Interface with local building officials, trade partners, architects, engineers, and clients
• Collaborate with sales and design on new projects
• Standardize vendor/subcontractor onboarding, training, PIP, and termination processes.
• Standardize template for detailed standard features and ensure standardization and consistency across all divisions.
• Work with production and industry events to source new and innovative products and construction methods.
• Consistently research and ensure the best and most efficient practices are in place for the smooth operation of projects.
• Analyze the company costing structure and procedures to reduce the overages or budgeting shortfalls at the division level.
• Leading Subcontractors effectively so that they understand the big picture and the importance of the small details
• Lead daily to weekly project management meetings to collaborate on best practices, project schedule, project budgets, brainstorm issues, problem solve solutions, etc.
• Train and mentor employees in areas of project management and estimating.
• Build, hire, manage and oversee efforts to grow the business by creating and implementing the claims repair process for start to completion – from office to field operations
• Create and roll out commission structure for all company positions that have a commission incentive
• Work with operations team to scope, estimate and manage so they get a feel for the raised level of customer service
• Review the plans and specifications for construction and construction schedules.
• Oversee preparation and ensure execution of job contract.
• Negotiate with and select subcontractors to perform the work. Draft subcontracts.
• Prepare job budget, develop project schedule, and coordinate material ordering, as necessary, alongside PM.
• Select the project Superintendent (with PM), orient the Superintendent to the job and work with the Superintendent to ensure that the construction plan is executed in accordance with schedule, CaseCo standards of quality and complies with building codes and regulations.
• Anticipate issues and proactively works to avoid or resolve them.
• Responsible for the financial management of the job and meeting the job's financial goals.
• Revise monthly cost projection and handle collections related to work.
• Resolve interpersonal conflicts among project staff, handle errors or delays and respond to crisis.
• Coordinate with Owners to align goals, make improvements, strategize, and implement changes.
• Perform quality control duties and responsibilities regarding the work being performed.
• Identify subcontractor non-compliance with safety, health, and environmental standards.
• Identify conflicts in construction progress and communicate them to ownership team for resolution.
• Issue notices of non-compliance to subcontractor regarding quality of work or scheduling, alongside the project team
• Communicate any change orders with Owners and Clients
• Maintain contact/relationships with key customers.
• Meet or exceed client expectations for communication and service

OPERATIONS MANAGER REQUIREMENTS:

• 10 years of prior experience as a construction manager for a custom home builder.
• Must possess deep expertise in standard construction practices in ground-up construction for new home construction
• Previous experience in TX and working with local agencies
• Must have relevant supervisory, hiring, and management experience with a proven track record of leading teams to measurable success
• Adept at using technology. Working knowledge of various computer programs (experience with CoConstruct and Microsoft Project is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Excellent communication and customer service skills, providing compassion and empathy to our customers
• Able to work at the company office in Dallas, TX

Benefits include:

• 401(k) matching
• Health, Vision, Dental, Life Insurance
• Unlimited Paid time off
• Bonus Pay