International Customer Service Representative

Description

Carrier Process Equipment Group (CPEG) is a Louisville-based company with multiple businesses specializing in material handling and processing equipment. We are looking for the BEST employees in the industry to help us grow our business at Carrier Vibrating Equipment in Louisville.

We are currently hiring an International Customer Service Representative. The role is responsible for providing exceptional service to customers by handling order processing, inquiries, quotations, and export formalities. This role also involves accurately entering customer orders into the system, generating quotes based on customer specifications, completing exportation documents, and ensuring timely communication throughout the order process. 

Schedule: Monday to Friday, 8 a.m. to 4:45 p.m.

What you’ll do

• Accurately process international customer orders, ensuring all details are correct and entered the system.
• Generate and provide accurate price quotes based on customer specifications and requirements.
• Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions.
• Maintain and update customer records in the system to ensure accurate order tracking and history.
• Coordinate with internal teams (sales, logistics, and shipping) to ensure timely fulfillment of orders.
• Troubleshoot and resolve order-related issues, including discrepancies, product availability, and shipping delays.
• Assist customers with product information, returns, exchanges, and warranty claims.
• Follow up with customers to ensure satisfaction and build long-term customer relationships.
• Ensure all communication with customers is clear, professional, and in line with company policies.
• Monitor order status and notify customers of any delays or changes to their orders.
• Support the team with administrative tasks, including data entry and filing of customer documents.
• Ensure the preparation and accuracy of all required export documentation, including commercial invoices, certificates of origin, customs declarations, and other documents required for international shipments. 
• Ensure compliance with international trade regulations and customs laws for smooth and timely shipments.

Requirements

• High School Diploma or Equivalent
• Previous International Customer Service Experience (1-3 years) 
• Familiarity with Order Entry Systems (CRM or ERP software) 
• Proficiency in Microsoft Office (Excel, Word, and Outlook)

Benefits

• Medical, Dental, and Vision Insurance. We provide a company contribution with Health Savings Account (HSA) participation.
• Life and Short-term/Long-term Disability Insurance, and more.
• A generous amount of paid time off + paid holidays.
• Employee Referral Program bonus.
• An onsite gym.
• Fun company events (e.g., Holiday World, Louisville Zoo, Churchill Downs, Luncheons).
• Employee Health and Financial Wellness activities.
• Employee Assistance Program. It provides legal and financial consultations, counseling, and work-life services like childcare, eldercare, and health advocacy.
• Estate Planning and Travel Services (for medical emergencies).
• Educational Assistance.
• Endless coffee.
• Career advancement and professional development. Carrier Vibrating Equipment is 100% employee-owned and led by a dynamic executive team of talented individuals who have risen through the management structure.
• 401(k) Plan with a loan feature.
• Cash Balance Pension Plan. Carrier contributes to your retirement savings plan. That coupled with a guaranteed 4% rate of return means you get a consistent contribution every year.
• Employee Stock Ownership Plan (ESOP). Typically, employers will do a 401K company match for retirement at 3-4%. We provide the ESOP retirement plan instead because it historically provides a benefit of up to 25% of your compensation.

About Carrier Vibrating Equipment: Throughout its history, Carrier Vibrating Equipment, Inc., a division of Carrier Process Equipment Group, Inc., has developed processing equipment to meet the unique needs of a broad range of industries, including chemicals, synthetics, foundry, glass, food, dairy, pharmaceuticals, explosives, wood, coal, metals, scrap, and recycling. Learn more at www.carriervibrating.com.

About CPEG: CPEG offers customers a comprehensive line of bulk material handling equipment and processing equipment. CPEG companies include Carrier Vibrating Equipment, S. Howes, Sly, and Heyl Patterson Thermal Processing. All companies are 100% employee-owned and are proud to offer high quality equipment and superior customer service. Learn more at www.cpeg.com.