Partner Success Manager, Technical Implementation
Skills
- Technical fluency with AI products, web widget/embed, and API integrations.
- Experience in prompt engineering and iterating prompts for high-quality outputs.
- Familiarity with CRM systems (Salesforce preferred) and strong documentation practices.
- Comfort interpreting data and turning metrics into actionable recommendations.
- Strong verbal and written communication, stakeholder management, and presentation skills.
- Project management skills to coordinate multi-team implementations and removal of operational bottlenecks.
Responsibilities
- Serve as primary technical point of contact for a portfolio of partners, guiding them through implementation and adoption of Coach.
- Design, document, and refine repeatable implementation and partner success processes and workflows.
- Coordinate renewals, track partner engagement, and maintain data integrity in Salesforce and other systems.
- Support partner onboarding, provide technical guidance for widget/embed/API integrations, and troubleshoot issues with technical stakeholders.
- Monitor key metrics, produce reports, and translate data into insights that inform product and adoption improvements.
- Create and distribute partner-facing resources, newsletters, surveys, and assets to drive engagement and outcomes.
- Collaborate cross-functionally with Business Development, Product, Marketing, Data, and Community teams to escalate needs and align on partner success.
Education
- Bachelor's degree preferred but not required; equivalent professional experience accepted.
- Open to candidates with transferable skills and lived experience relevant to mission-driven work.
Benefits
- Healthcare and dental benefits
- 401(k) matching
- $1,500 annual professional development budget
- Generous vacation and wellness policies
- Remote-first flexibility with optional hybrid in NYC
- Mission-driven team environment where work has social impact
Average salary estimate
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