Principal Associate, Product Designer

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

Role Expectations 

As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Here are some of the expected competencies for this role: 

Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes

Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
 

Business-Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes

Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations

Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment

Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

The ideal candidate has a strong portfolio demonstrating their process, results, and impact. 

Basic Qualifications

• At least 3 years of experience in a Product Design role

• At least 3 years of experience with design and prototyping tools, such as Figma

Preferred Qualifications

• At least 4 years of experience in a Product Design role

• At least 4 years of experience with design and prototyping tools, such as Figma

• At least 4 years of experience collaborating with product, tech and business partners

• At least 4 years of experience working with an established design system 

• Experience working in heavily regulated, data heavy problem spaces