Technology Specialist I - Salesforce

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Salesforce Technology Specialist I designs, develops, tests, documents, and deploys highly technical and complex Salesforce solutions. Collaborates with the Salesforce Delivery Teams and Application Architecture team on integrations and solution deployment. Communicates with Agile Team Scrum Masters, Innovation, Technology and Delivery (IT&D) management, and Salesforce project Product Owner regarding status, technical issues, and creative solutions. Continues to enhance subject matter expert (SME) level knowledge as a senior level software engineer, staying well-informed about best practices and new functionality on the Salesforce platform as well as Apttus Configure Price Quote (CPQ) solutions.

Responsibilities and Qualifications

• Provides technical leadership on all assigned projects to ensure delivery of valuable solutions in alignment with Capital’s business needs, technological platform architecture, and overall SDLC. This includes understanding business requirements, reinforcing/advocating adherence to technical architecture standards, recommending technical design, monitoring development and testing efforts, resolving technical issues, making technical decisions, conducting technical and economic feasibility studies and supporting deployment of highly complex Salesforce solutions. Assists with the formulation of the technical implementation approach and advocates the technical design and development of projects utilizing the Salesforce platform for projects that may contain both declarative and programmatic solutions; which would include Apex, Visualforce and Lightning. Works within and across the delivery teams to execute the day-to-day development activities by implementing architecture decisions, participation in designs, design review, code review and implementation for the Salesforce and associated integrated solutions.
• Maintains superior technical knowledge to support rapidly changing technology, always looking out for new technologies and working with the management and development team when evaluating new technologies. Constructs complex SOQL and SOSL queries per business requirement specifications for analytical and statistical data outputs.
• Partners with IT&D and the Center of Excellence for new development projects, systems enhancements and maintenance projects. Works with cross functional teams to estimate software solutions to maximize use of Salesforce.  Partners with infrastructure, architecture, and database services to ensure overall systems scalability, reliability, and performance of Salesforce.
• Develops and maintains productive working relationships with business partners, customers, Offshore resources, and IT&D personnel including Project Managers, Scrum Masters, Software Developers, Business Analysts and Quality Assurance Analysts. 
• Mentors other developers when required to ensure relevant on-boarding is provided. Participates in interviews and hiring decisions for consultants when necessary.  Leads and/or participates in peer-to-peer code reviews.  Partners with Offshore resources working together on Technical Solutions.

Leadership:

• Proven technical leadership skills working within the Salesforce environment.
• Ability to organize and manage a technical team for the purposes of design, prototyping, and testing.
• Out-of-the-box thinker, ready to assert their vision and demonstrate passion for their work product.
• Ability to mentor and coach Software Engineers and Junior level staff.

 

Skills:

• Requires ability to effectively lead team meetings and cross-departmental gatherings.
• Ability to interact with all levels of personnel (management, technical, and business staff), both individually and as part of a team.
• Ability to quickly learn new technologies.
• Able to work independently in a fast-paced dynamic environment without close supervision.
• A team player who understands the importance of teamwork, collaboration, and open communication.
• Strong analytical and problem-solving skills.
• Detail orientation and strong attention to detail.
• Able to multitask and handle competing priorities.
• Able to communicate technical information to non-technical audiences, including presentation of data, answering questions and listening to concerns.
• Able to document technical information effectively.

Knowledge:

• Knowledge of third-party integration tools and services.
• Proven ability to design and implement new processes and facilitate user adoption.
• In-depth development experience in Apex, JavaScript, HTML, Visualforce, Lightning.
• Design and implementation experience in Integration patterns in conjunction with the Salesforce Platform, Apex triggers, Process Builder, Workflows, Validation rules, Canvas, Message Queues, bulk APIs.
• Knowledge or experience with Java, Integration Bus technologies, data replication tools, predictive dialers and document management.
• Knowledge and understanding of Industry standard source control systems.
• Implementation experience with AppExchange applications on the Salesforce platform.
• Design experience with object models on the Salesforce platform.
• Knowledge or experience with Apttus or similar CPQ software.
• Strong SOQL and SQL experience (Oracle preferred).
• Experience with industry standard messaging and communication protocols.

Experience:

• Ten (10) years of software development experience.
• Seven (7) years of experience on the Salesforce platform.
• Two (2) or more years of technical leadership; subject matter expertise.
• Experience with Omni Studio.
• Experience with agile development methodology.
• Experience working with other technical leads in a complex environment with multiple concurrent projects.
• Must have experience in coordination with other application teams.
• Experience collaborating with multiple business layers, both internal and external, to deliver products through all aspects of the SDLC.
• Advanced level experience in Apex, JavaScript, HTML, Visualforce, Lightning, SQL, Informatica.
• Data Masking experience is a plus.
• Healthcare and Health Cloud experience is a plus.

Education, Certification, and Licenses:

• BS or MS degree in computer science, computer engineering, or other technical discipline required.
• Salesforce Developer Certification required.
• Salesforce Administrator Certification required.

 

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.     And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.