Senior Manager - Site Reliability Engineering

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
We are seeking a strategic and hands-on Senior Manager of Site Reliability Engineering to lead the reliability, scalability, and performance of the MarTech and Channel Enablement portfolio. Responsibilities include oversight of the Adobe platforms and high-throughput Messaging Platforms which supports the delivery of billions of outbound communication each year.

Required Qualifications

• 7+ years of experience in software engineering, site reliability engineering, or infrastructure operations
• 3+ years of experience focused on SRE and building resilient systems

Preferred Qualifications

• 2+ years in a leadership or management role
• Deep expertise in cloud infrastructure, observability, incident management, and modern DevOps practices
• Proven experience managing high-scale, distributed systems with high availability and low latency requirements
• Proficiency with modern observability tools (e.g., Prometheus, Grafana, Datadog, Splunk)
• Strong understanding of CI/CD pipelines and DevOps tooling (e.g., GitHub Actions, CircleCI, Jenkins) with an automation-first mindset
• Strong understanding of Adobe Experience Manager architecture and operational best practices
• Experience overseeing large-scale Messaging Platforms (e.g., email, SMS, push)
• Experience leading on-call rotations, SLO/SLI definition, and post mortems to drive continuous improvement

Education
Bachelor's degree or equivalent work experience in Computer Science

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.