Patient Coordinator
Skills
- Active CMA certification from AAMA, AMT, NHA, or NCCT
- Comfort using digital platforms, EMRs, and patient care systems
- Strong verbal and written communication skills
- Organizational skills with ability to manage tasks and meet deadlines
- Ability to work independently and escalate sensitive issues appropriately
- Trustworthiness and experience handling sensitive patient information
Responsibilities
- Call patients with care updates, reminders, and follow-ups on vaccines, diet, activity, and care plan check-ins
- Send care goal emails and timely patient communications
- Conduct proactive care coaching and perform 60-day engagement check-ins
- Coordinate appointments with clinics and advocate for patient access to timely care
- Provide courteous administrative support to patients via phone, email, and chat
- Identify and connect patients to resources addressing social determinants of health (e.g., SNAP, transportation, food access)
- Document all interactions accurately in Cadence systems in compliance with HIPAA and company protocols
- Educate patients on Cadence technology and devices to maximize engagement
- Escalate complex patient concerns to appropriate care teams for resolution
Education
- Active Medical Assistant (CMA) certification (AAMA, AMT, NHA, or NCCT)
- Additional healthcare-related education or training preferred but not required
Benefits
- Competitive salary plus quarterly incentives
- Medical, dental, and vision insurance
- TelaDoc (virtual primary care)
- Competitive PTO and paid parental leave
- 401(k) with match
- Onboarding stipend for remote equipment and home office setup
- National and local discounts via TriNet
- Charitable donation match program
Average salary estimate
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