Senior Credit Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We have an exciting opportunity for a Senior Credit Analyst to join our growing team! As a Senior Credit Analyst, you will report directly to the Manager, Credit & Collections. You will be responsible for the credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. You will analyze, evaluate, and report on the company’s credit activities. You will assist with the development and continued enhancement of company-wide and product-specific risk assessments, credit policies and procedures. You will perform ongoing monitoring of credit practices to ensure products are in full compliance with applicable credit policies.

As a Senior Credit Analyst, your duties and responsibilities will include:

• Demonstrate a basic knowledge of financial, accounting, and additional support systems
• Identify any improvement opportunities in this area and contribute to the design and implementation of new strategies, processes, or procedures as a result of identifying improvement opportunities
• Performs work on the credit granting process, credit screening strategy and analysis
• Supports synergies in credit screening, fraud prevention and strategic vendor relationships
• Ensures compliance with internal policies and controls
• Field issues from internal customers or delivery partners and respond to customer inquiries as requested, ensuring issues and error resolution
• Identify improvement opportunities for their work stream and work closely with either the internal team or service providers to enable the implementation of improvement opportunities
• Assist in assessing the services delivered by the service providers and validating that performance metrics established by service level agreements are met as applicable
• Provide input and recommendations on credit policies
• Leverage and collaborate with appropriate compliance personnel, legal resources, and other disciplines
• Process, document, and track bankruptcy notifications received for Brightspeed customers, both residential and commercial accounts
• Process and provide quarterly bankruptcy expense information to management
• Calculate, Process, or request, bankruptcy credits on effected accounts
• Obtain and file proof of claims on commercial bankruptcies when applicable
• Provide bankruptcy analysis to Brightspeed management
• Research and respond to Brightspeed outside collection agency vendors on questions/disputes from customer placements
• Process or request credits on valid customer disputes from outside collection agencies
• Validate, process and track monthly invoices from outside collection agencies
• Track and analyze outside collection agency performance to ensure their optimal performance

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of experience in Credit Analysis
• Strong interpersonal and communication skills
• Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
• Relationship-builder and strong listening skills
• Demonstrate competence, professionalism, and leadership presence
• Objective and free from undue influence
• Collaborative and strategic
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipate implementation or workload issues related to emerging developments
• Demonstrate integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others

BONUS POINTS FOR:

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telecommunications industry experience

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice