Process Excellence Manager - Technology

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Process Excellence Manager - Technology to join our growing team! In this role, you will be responsible for analyzing, designing and optimizing cross-functional processes and workflows while identifying opportunities for automation, standardization and digital solutions, including AI, across the enterprise. You will work cross-functionally to uncover inefficiencies, drive automation, ensure data integrity, and support compliance. You will identify use cases to apply AI and digital tools to solve business problems and build scalable solutions for continuous improvement across the company. You will also support technology audits and data certification initiatives. 

As a Process Excellence Manager - Technology, your duties and responsibilities will include:

Business Process Optimization Across Functions

• Build and maintain a continuous improvement roadmap aligned to strategic business goals.
• Evaluate and redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT.
• Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience.
• Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions.
• Champion a culture of continuous improvement and digital enablement.
• Monitor industry trends and emerging technologies to drive innovation in operational excellence.

Data Certification & Quality Management

• Perform quality testing on key operational and enterprise data such as usage metrics, financials, customer records, and HR data.
• Certify data used in dashboards, reports, and decision-making to ensure completeness and consistency.

Internal Control & SOX Oversight

• Manage SOX testing and control evaluations across business functions for IT general and application controls.
• Review control design and effectiveness across systems and processes.
• Lead remediation and documentation efforts for audit findings.

Enterprise Data Governance

• Promote policies for data ownership, classification, retention, and usage.
• Partner with data stewards and owners across departments to improve governance maturity.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Information Technology, Engineering, Business, Accounting or related field
• 7+ years in business process improvement/engineering, operations or transformation roles
• 3+ years in managerial or team leadership role
• Experience leading cross-functional initiatives and managing complex process improvement projects
• Strong skills in process mapping tools (e.g., Visio, Lucidchart)
• Excellent communication, facilitation, and change management skills
• IT audit, Compliance, or Technology experience
• Data certification experience
• Experience with various technologies, including networks, platforms, and applications.
• Ability to cultivate channels of communication (both written and verbal) to effectively influence key stakeholders at all levels of the organization.
• Demonstrated understanding of business processes, financial reporting and information technology audit and control frameworks such as SOX, COSO, COBIT, NIST, and OWASP
• Demonstrated knowledge of business processes and system integration controls.
• Knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms.
• The above statements are intended as general examples of the duties of this position and are not all-inclusive for the position. Other reasonable duties may be assigned.

BONUS POINTS FOR:

• Experience in telecom
• Lean Six Sigma Black Belt or equivalent certification
• Google Cloud Platform (GCP) and DataPlex experience
• 2 years of experience in IT Audit 

#LI-SS1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice