About Brellium

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.

Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.

Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.

Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

VP of Customer Success

We’re looking for a passionate VP of Customer Success to lead and scale Brellium’s customer-facing functions across Implementation, Customer Success, and Support.

Our customers are at the core of Brellium’s mission to improve the standard of care across the US healthcare system. As VP of CS, you will own the full customer lifecycle — from onboarding and implementation, to adoption, expansion, and ongoing support. You’ll be responsible for building the strategy, processes, and team that ensure every Brellium customer sees clear ROI and long-term success on our platform.

If you are excited about scaling a mission-driven SaaS company, building and mentoring high-performing CS organizations, and partnering cross-functionally to drive retention and expansion, this is the role for you.

What you’ll do at Brellium

• Build and lead a world-class Customer Success organization spanning Implementation, Customer Success, and Support.

• Define and execute strategies to drive adoption, retention, and expansion, ensuring customers realize maximum value from Brellium.

• Design scalable onboarding and implementation programs that shorten time-to-value and set customers up for long-term success.

• Partner with Product, Engineering, and Sales leadership to ensure customer feedback directly informs roadmap, delivery, and growth strategy.

• Establish processes, playbooks, and metrics across the customer journey, driving accountability for NRR, GRR, and customer satisfaction.

• Hire, coach, and develop high-performing CS, Implementation, and Support teams, building career paths and strong leadership layers.

• Create scalable escalation and support systems that ensure fast resolution and a consistently excellent customer experience.

You’ll be great for this role if you have

• 10+ years in Customer Success/Services/Support, with 3+ years in a senior leadership role at high-growth B2B SaaS companies (Series A → C+).

• Proven track record of owning NRR/GRR, customer health, time to value, and expansion metrics at scale.

• Experience building and scaling Implementation, Customer Success, and Support functions — including playbooks, systems, and processes — in fast-growth SaaS.

• Ability to design and execute customer strategies that drive measurable outcomes: retention, expansion, and customer advocacy.

• Skilled at cross-functional leadership: partnering with Product, Sales, and Engineering to ensure customer outcomes and product alignment.

• Strong operator with experience setting up metrics dashboards, forecasting retention/expansion, and building data-driven decision making into CS.

• Inspirational leader with experience hiring, developing, and scaling CS/Support teams; known for building culture and retaining talent.

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation

• Medical, Dental, and Vision coverage

• HSA / FSA

• 11 paid holidays each year

• Flexible PTO

• Training and professional development

• Hybrid Work Schedule

What We’re About

Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter.

Stay Hungry and Humble: There’s no room for ego here - just a shared drive to learn, improve, and take on what’s next.

Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong.

Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.