Front Office Manager
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
- Responsible for team member engagement of the front desk, bell desk, valet operations team, utilizing the tools provided and through coaching, training, engagement and development.
- Provides leadership and direction to maintain and improve the guest experience within front desk, bell desk, valet operations consistent with the company's service standards.
- Participates with; interviews, candidate selections, training, scheduling, supervision, counseling and coaching of the front desk, bell desk, valet operations staff for the efficient operation of the department.
- Assist with shift coverage at the front desk when necessary.
- Perform other duties as assigned.
Qualifications
- Hospitality, management or related field or equivalent combination of education, training, and work experience.
- Experience in the direction and management of employees in a similar environment.
- Technical knowledge and experience with LMS required.
- Technical knowledge and experience with Workday, Coupa and Smart Recruiters preferred.
- Ability to communicate in English is required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...
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