Support Engineer - ControlCheck
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure hardware and software meets their standards
- Answer inbound phone calls from customers on the technical support lineRespond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Assist employees with general IT issues such as email, wireless, and other IT products
- Resolve issues, maintain high-end customer satisfaction and confidence
- Security assessments and remediation
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
- Bachelor's degree in related field preferred2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
This position is a remote position and open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
LiveOak Fiber is hiring an onsite Customer Service Representative to provide account support, billing assistance, order processing, and exceptional customer service for telecommunications customers.
Customer Success Support at FreedomPay will manage client relationships, resolve technical and operational issues, and coordinate cross-functional teams to ensure a seamless enterprise customer experience.
Neuroscale is hiring a Technical Customer Success Manager to run technical demos, lead trials and integrations, and ensure rapid customer adoption of the Arbi AI recruiting platform.
Integra Beauty is hiring an on-site Customer Experience Agent in Groveport, OH to provide fast, accurate, and empathetic support across phone, email, and chat to help scale our L'ange brand.
LiveOak Fiber seeks a detail-oriented Technical Support Representative to troubleshoot network and service issues, support provisioning and porting, and manage customer tickets at our Brunswick office.
Skillbridge Academy is hiring a detail-oriented Call Center Representative in San Antonio to handle inbound and outbound calls and deliver exceptional customer service.
Senior Support Agent role handling complex, time-sensitive escalations and guiding the Support team to improve pharmacy workflows at a fast-growing healthtech startup.
Provide accurate, timely client onboarding and support for renewable energy asset applications to help market participants access and transact on Xpansiv’s platform.
United Risk Global is looking for a Customer Service Specialist in Omaha to deliver excellent phone-based support and administrative service across property and casualty insurance lines.
A technical, customer-focused Onboarding Manager with IoT hardware and telematics experience to manage installations, improve adoption, and support global managed customers for SafetyCulture's sensor solutions.
EchoPark Automotive seeks a detail-oriented Document Specialist to manage purchase paperwork and ensure a smooth, accurate customer closing experience at the Centennial, CO store.
Lead Vantage’s Customer Success organization to maximize customer value, drive retention and growth, and build strong technical relationships across growth-stage and enterprise customers.
Minted is hiring an empathetic Associate Manager, Artist Relations to lead Community Support and manage the Artist Challenge program, ensuring outstanding support and engagement for the artist community in San Francisco.
Transform the health system pharmacy supply chain through software, connecting hospitals and manufacturers from production through utilization of medications.
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
