IT and Technical Support Manager

You are at the front line of med tech innovation. You’ll join a top talent, fun, diverse, tight-knit team of experienced professionals who have worked in healthcare and technology across multiple functions. We think big and bold, and relentlessly execute. We strive to use the latest technologies and apply them to medical software development. 

You are based in the USA and part of our engineering team. You own IT and your primary mission is to ensure our operation teams perform efficiently and in compliance with applicable regulatory, (cyber)security and privacy requirements. Your second mission is to provide second line Technical Support for our users–patients and healthcare providers, and work with the customer success team to ensure all Bloomlife users have an amazing experience using our services.

Your responsibilities:

• Company IT Ownership

• Own IT infrastructure for US operations (hardware, software, networking), focusing on Google Workspace.
• Manage access rights, permissions, and compliance with security/privacy requirements.
• Continuously improve IT processes and documentation.

• Compliance & Security

• Collaborate with regulatory and software teams on IT requirements.
• Ensure HIPAA, SOC2, HITRUST/ISO 27001 compliance.
• Provide guidance on IT, security, and privacy best practices.
• Monitoring and auditing of sensitive information

• Technical Support

• Second line technical support for users (patients & providers).
• Work closely with Customer Success to resolve issues.

You’re a passionate IT engineer, ready to tackle the unique challenges of a rapidly growing medical device startup. With experience in regulated environments, you'll apply your knowledge and skills to build a robust IT infrastructure, ensuring compliance with IT policies, safeguarding sensitive customer data, and meeting stringent regulatory, reporting, and auditing requirements. You thrive in high-paced environments, energized by seeing your work directly impact the business and the lives of pregnant women. Your curiosity drives creative thinking, continuously generating ideas and strategies to improve IT across a dynamic company. You're a true team player, taking pride in delivering high-quality results on time, contributing to a strong and collaborative team where your efforts make a real difference.

To succeed in this role, you must have:

• Background in Computer Science, or equivalent through experience
• 3+ year experience in IT in regulated industries (e.g. healthcare, automotive, space)
• Experience with HIPAA, SOC2, HITRUST, and/or ISO 27001
• Experience with managing macOS and/or Linux environments with endpoint management tools 
• Experience with technical support and communication with internal and external users

Additionally, it will help to have:

• Experience in building IT infrastructure and ops to support commercial products
• Experience with DevOps, GitLab, Google Workspace, AWS
• Experience with healthcare system integration (e.g. FHIR) and electronic Medical Record (EMR) integration

Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson’s Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit. Bloomlife also recently got FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient’s home. 

You will join a dynamic and international team who’s passionate about using technologies for a better living. You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. Your work will be highly visible to company founders, directly shape our products and impact people’s lives, and open opportunities for personal and career development. 

We offer a flexible work environment, remote work culture and a compensation package combining salary and stock options. This is a remote position for someone based in the USA.