IT Support - job 1 of 2

Are you passionate about technology and delivering outstanding support experiences? Stanbridge University is looking for a skilled and service-driven End-User Desktop Support Technician to be a key player in our fast-paced and collaborative IT team.

In this role, you'll be the frontline hero supporting our faculty, staff, and students—ensuring classrooms run smoothly, solving tech issues with confidence, and deploying modern hardware and software solutions. From setting up AV systems to managing device imaging and distributing essential materials, you'll have a direct impact on the daily success of our campus community.

If you're a proactive problem-solver with a love for helping people and a knack for technology, we’d love to meet you.

Essential Functions

• Desktop Support: Install, maintain, clean, and troubleshoot monitors, keyboards, mice, CPUs, printers, and other peripherals.
• Technical Troubleshooting: Provide support for both hardware and software issues, including troubleshooting IP addressing, viruses, system performance, and failing applications.
• Hardware/Software Upgrades: Assist in upgrading software and hardware, including RAM installation and other system enhancements.
• Image Deployment: Deploy new classroom images using Windows Deployment Services (WDS), Microsoft 365, Google Admin, Chrome OS, Zoom, and BOX knowledge.
• Network Setup: Install and maintain network/phone cables for classrooms and offices and troubleshoot any connectivity issues.
• Support Requests: Respond to incoming calls, emails, and support tickets from faculty, staff, and students seeking assistance with technical problems.

Qualifications

• Technical Expertise: Solid experience supporting Windows 10/11 in a business environment, as well as proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Systems Administration: Familiarity with administering Microsoft Active Directory for user and computer accounts.
• Incident Management: Proven ability to manage IT incidents, from initial request through to resolution.
• Hardware & Software Troubleshooting: Previous experience supporting standard desktop and laptop hardware, peripherals, and software issues.
• Hardware Knowledge: Experience with common hardware vendors, including Dell, Lenovo, Chromebooks and others.
• Image Deployment: Experience with Microsoft WDS for deploying Windows images to multiple devices is a plus.
• Certifications: CompTIA A+ and Network+ certifications (or equivalent experience) are highly preferred.
• Communication Skills: Strong written and verbal communication skills, with an emphasis on excellent customer service.
• Team Player: Ability to work collaboratively within a team environment while providing exceptional support to end-users
• $18-$22/hr. Salary is based on education and experience.

Conditions of Employment:

• The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Employment verification will be conducted to verify the minimum years of practical work experience required by our accreditors.
• All employment offers are contingent upon completion of a background check.

Work Environment:

• Standard office/classroom/lab or clinical setting.
• Typically, duties are performed in an office/classroom/Lab/clinical setting environment while sitting at a desk or computer workstation.
• Work environment may include skills lab or bedside environments as required by program.
• An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

• The incumbent regularly sits for extended periods.
• Physical ability to perform the duties as assigned to the program or department.
• Proficient in operating electronic keyboards and other office machines.
• Effective verbal communication skills in answering telephones and providing information with clarity and distinctness.
• Ability to read fine print and operate computers with precision.
• Ability to understand voices over the telephone and in person.
• Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)