Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
IT Support Engineer image - Rise Careers
Job details

IT Support Engineer

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Bezos Academy is seeking an IT Support Engineer to provide comprehensive technical support across various platforms, facilitating the growth of technology services while ensuring exceptional customer satisfaction.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key duties include resolving end-user technical issues across SaaS and PaaS, building documentation, workflows, and automation, and enhancing team culture and policy development.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Proven experience in IT support, familiarity with both Mac and Windows environments, strong troubleshooting skills, and knowledge of programming/scripting languages.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Bachelor's degree or equivalent experience with a minimum of two years in IT support; experience with Microsoft Office 365; and exceptional communication skills.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Flexible in the United States; ability to work on Eastern Time zone (availability 9am – 5pm ET)

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: $36 - $71 / Hourly



As an IT Support Engineer at Bezos Academy, you thrive in ambiguity, take ownership, and solve problems end to end. You’ll work hands-on across our entire technology stack—from endpoint support to SaaS workflows—and play a key role in building the processes, automation, and documentation that will scale our support model as we grow.

Your experience and excellent communication skills will be essential in providing end-user technical support across SaaS, PaaS, and end-user computing devices that empower our organization to expand rapidly. You take full ownership of issues: documenting each step, resolving what you can, and ensuring escalations include complete context—not just a handoff. Every interaction reflects your commitment to customer satisfaction, with a focus on user education, continuous improvement, and data security.

As part of a small, high-impact team, you’ll work at every level—from designing workflows and building automation to providing strategic and operational support. Your contributions will help establish the foundation for Technology Services, not only in terms of the tools we use, but also through policy development and team culture. Above all, you are motivated by our mission to expand access to high-quality preschool in underserved areas and are eager to support us as we scale.

LOCATION

  • Flexible in the United States
  • Ability to work on Eastern time zone (availability 9am – 5pm ET)

COMPENSATION & BENEFITS

  • This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
  • The full pay range for this position, across all United States geographies, is $36 - $71 per hour (~$74,000 - $148,000 per year) The upper portion of the pay range is typically reserved for employees who have been in the role for multiple years and have demonstrated strong performance over time. Starting compensation will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting pay range applicable for their location.
  • This role includes 15 paid days of vacation, 4 days of paid personal time off, 7 paid days of sick (care) time, 9 paid holidays, 5 paid days off for an organization-wide winter break, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree or equivalent experience
  • Two or more years of experience in information technology, IT support, and/or SaaS/PaaS support
  • Experience supporting both Mac and Windows environments
  • Experience with direct technical support including chat, phone, email, and/or hands-on support
  • Proven ability to troubleshoot and resolve hardware, software, and mobile device issues
  • Exceptional communication and customer service skills, with a proven ability to convey complex technical concepts clearly to non-technical stakeholders
  • Experience with at least one programming/scripting language (e.g., PowerShell, Python, Bash, etc.)
  • Experience with the Microsoft Office 365 suite of tools (Mail, Intune, Azure AD)
  • Ability to speak, read, and write English fluently

PREFERRED QUALIFICATIONS

  • Working knowledge of information security best practices in a cloud / SaaS environment
  • Experience in account management, creation, and/or identity access management
  • Working knowledge of Layer 1 and Layer 2 network troubleshooting (such as cabling, port configuration, Dynamic Host Configuration Protocol, and switch-level diagnostics)
  • Experience supporting Meraki firewalls and switches, including troubleshooting via Meraki Dashboard
  • Exemplary organizational skills and detail orientation
  • Comfort working in a dynamic, high-growth startup environment

Please click here for a full job description. 

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Bezos Academy Glassdoor Company Review
3.4 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Bezos Academy DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Bezos Academy
Bezos Academy CEO photo
Mike George
Approve of CEO

Average salary estimate

$111280 / YEARLY (est.)
min
max
$74880K
$147680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
AB Dynamics Hybrid 355 Van Ness Ave, Torrance, CA 90501, USA
Posted 24 hours ago

Provide onsite IT engineering support for AB Dynamics' North American affiliates in Torrance, overseeing Microsoft 365/Azure administration, security, and high-availability business systems.

Photo of the Rise User

Provide flexible, on-call on-site IT support for Geeks on Site, resolving PC, Mac, printer/scanner and basic network issues for residential and small-business customers.

Posted 12 hours ago

Lead and optimize enterprise IT change processes at Markel by managing end-to-end change management, driving compliance with ITIL standards, and coordinating global stakeholders in a hybrid Richmond, VA role.

Photo of the Rise User

Experienced healthcare IT leader sought to direct and optimize revenue cycle applications, driving system improvements and collaboration across operations, finance and IT at Baptist Health.

Photo of the Rise User

Geeks on Site seeks experienced on-call field IT technicians in the Reno area to deliver hands-on PC, Mac, printer, scanner, and network support as 1099 contractors.

Posted 15 hours ago

The Epic Interface Engineer II will develop and maintain HL7 interfaces (Epic Bridges) to ensure seamless data exchange across Epic and other clinical systems at Dell Medical School.

Photo of the Rise User

Lead security engineering and compliance for complex federal systems as a Senior ISSE at AnaVation, supporting hybrid work with regular presence in Clarksburg, WV.

Photo of the Rise User
Posted 9 hours ago

CyberSheath seeks a Detail-oriented Helpdesk Technician Level II to deliver remote Tier 2 support and manage client IT systems across cloud and on-prem environments for DIB customers.

Serve as an ISSO supporting DHS programs to manage RMF/A&A activities, drive compliance with NIST SP 800-53, and advise leadership on system risk posture in cloud and enterprise environments.

Posted 6 hours ago

Experienced SAP Security/GRC Admin needed to design, implement, and support role administration and access controls across Diamondback's S/4HANA environment.

Photo of the Rise User
Posted 16 hours ago
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition

Support SpaceX’s mission by administering and maintaining mission-critical data center hardware and infrastructure at our Redmond facility.

Photo of the Rise User

OHSU is hiring a Clinical Informatics Specialist to lead department-level EHR change management, implement clinically focused system changes, and provide informatics support across partner and affiliate organizations.

Photo of the Rise User
Posted 20 hours ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Paid Holidays

EliseAI is seeking an onsite IT Support Specialist in NYC to manage device provisioning, troubleshoot macOS/Windows/SaaS issues, and maintain local office infrastructure for a fast-growing AI startup.

At Bezos Academy, the child always comes first. All children deserve the great start that an excellent preschool provides. Bezos Academy aims to nurture the potential in every child to become a creative leader, original thinker, and lifelong learn...

2 jobs
MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 22, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!