Support Solutions Specialist

Company Details

 

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy.  We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.  

 

This role will be based in our Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

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The Company is an equal employment opportunity employer.

Responsibilities

As a Support Solutions Specialist, your objective will be to deliver all that is great about Berkley One and to help our agents place and maintain business with us. Ideal candidates will have experience supporting a successful customer solutions team that delivers world class service across multiple channels and are energized about helping others drive market growth within an organization. You'll report to the Customer Experience Team Leader and support distribution management activities throughout the producer lifecycle for all three segments of our business.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to: 

• Support new agency onboarding:
  • Create and distribute new Agency Contracts to all new agencies via e-signature and advise the Distribution team of progress and completion
  • Ensuring the Enrollment Packet is delivered to all new agency partners and required information is received back and accurately entered into Salesforce
  • Follow workflow for entering all new staff of an existing agencies into Salesforce
• Follow process to ensure the accurate and current agency/producer licensing is compliant in our Salesforce
• Ensuring we are compliant with state regulatory requirements throughout the appointment process in the Sircon platform
• Troubleshoot technical issues
• Responsible for running monthly reports and distributing to agents
• Execute activities and projects relative to mass agent communication.  This could include but is not limited to: 
  • Delivery of the Schedule E via e-signature
  • Collecting RSVP’s on mass invitations
  • Assist with agency and customer events
• Assist Agency Experience Managers with processes that cross all producers and various functional areas  within Berkley One including:
  • Broker of Record or Change of Producer process
  • Agency termination
  • Organizing and understanding agency codes
• Other projects as assigned

Qualifications

What you need to have:

• High school diploma required

• Minimum 2 years work experience in office setting performing clerical and data entry oriented tasks

• You have a strong sense of accountability, fun and adventure

• Natural curiosity- you love learning how things work and you are always looking for innovative improvements

• You have excellent organizational skills, integrity, and great follow-through on tasks

• Strong ability to deal with ambiguity and work independently to get the job done

• Proficiency with the Microsoft Office suite and other programs

• Proficiency with the technology required

What makes you stand out:

• Experience contributing on a high performing service solutions team in a high growth, fast paced environment
• You are an outstanding collaborator
• Calm under pressure
• You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• Experience with Salesforce

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role