Developer Technical Lead (Support Engineer)

Rive is a new way to build production-ready UI and graphics — with rich interactivity and state-driven animation. We're on a mission to make hard-coded graphics a thing of the past with a new general-purpose graphics format for all types of software and Ul. Rive empowers teams to iterate faster and build better products.

We’ve seen tremendous organic growth over the last few years. Our innovative customers include tech giants, game studios, consumer apps with millions of users… there are even Rive pixels in space! 

Rive is looking for a technical support engineer with experience supporting mobile applications to join our team.

As our team expands you’ll support a growing global community of developers and designers using Rive in their products and games across a myriad of platforms and use cases. You will triage technical issues for a wide range of end users from individual designers to enterprise customers.

Join a dynamic team working on an exciting product. You’ll play a pivotal role in providing online support, bringing lessons learned to help streamline and evolve our support processes while having the opportunity to expand your technical prowess across various runtimes. You’ll work alongside team members who are passionate about Rive, and learn from companies who are using Rive in innovative and challenging ways to build incredible products, games and experiences. 

What you'll do

• Provide technical support resources to the Rive community around a variety of general and specific product use cases and questions.
• Triage issues reported by customers and the community across all of our various runtimes, troubleshooting the root cause across browser, network, and code.
• Work closely with our DevRelations team, helping create and maintain comprehensive technical documentation, FAQs, and knowledge base articles to create a positive experience for developers, whether they are beginners or experienced Rive customers.
• Assist in proactively preparing to support new features, devices, popular frontend frameworks, and more.
• Relay feedback to the product and engineering teams to resolve bugs.

What you will bring

• Experience using Rive! It is a huge plus if you already know the product. 
• Knowledge of multiple programming languages (such as JavaScript, Swift, Flutter, Kotlin, Java, or C#) for scripting and automation tasks.
• Proficiency in troubleshooting mobile applications (especially Android) and runtime code, browser, networking, cloud, and operating system issues to determine root causes, resolving complex technical issues using analytical and methodical approaches.
• Experience with SaaS design or developer tooling products, including their architecture, deployment, and common technical issues.
• Familiarity with RESTful APIs, including how to integrate, test, and troubleshoot API-related issues. 
• Proven ability to manage responses and work through multiple concurrent issues in a timely manner. 
• Prior experience answering “how to” questions from a technical community.
• Participation in developer communities and ecosystems.
• Ability to work cross-functionally to solve issues, knowing when to and where to reach out for assistance. 
• Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders.
• The curiosity to understand how things work, tenacity to solve problems, and empathy to delight customers.

Bonus Points for:

• Experience using CRM and support ticketing systems (e.g., Jira, Zendesk, Salesforce) for tracking and managing customer interactions.
• Examples of written content (i.e: personal blog, documentation, other). 

Location: Remote, with the ability to work until late morning U.S. Pacific time. 

Compensation and benefits: We offer a remote work environment, comprehensive health, dental, and vision coverage as well as stock options. Salary range $100-135k. Compensation may depend on the level of experience and geographic location.

At Rive, we are a global group of passionate designers and developers who believe in transparency, failing fast, quick iteration, and experimentation. We aim to build a diverse and inclusive culture where everyone feels supported.

We have an incredible opportunity to change the world of interactive content creation. Help us accelerate the design industry's transition to Rive!

A real human will read your resume, cover letter and answers to the application questions so please take a minute and tell us more about you!