Account Manager - Branded Promotional Merchandise
Skills
- Proven sales and account management skills with strong client relationship management
- Experience in promotional products or merchandising industry
- Project management and order coordination abilities
- Proficiency with MS Office (Excel, PowerPoint, Outlook) and CRM tools (Salesforce preferred)
- Strong negotiation, financial acumen and margin/discount calculations
- Excellent verbal and written communication and presentation skills
- Creative problem solving and ability to generate out-of-the-box merchandise ideas
Responsibilities
- Serve as primary point of contact for assigned clients and build long-term relationships
- Understand client objectives, budgets and timelines to recommend tailored promotional merchandise solutions
- Prepare proposals, presentations and competitive quotes that showcase value and align with client brand goals
- Facilitate order process from ideation through delivery, ensuring accuracy and timeliness
- Coordinate cross-functional teams (design, production, logistics, purchasing, client service) to deliver on spec
- Identify upsell and cross-sell opportunities and execute strategic account plans
- Monitor client satisfaction, resolve issues, and conduct post-order follow-ups to gather feedback
- Manage contact and opportunity database and meet or exceed assigned sales targets and forecasts
- Stay current on industry trends, competitive landscape and product innovations
Education
- High school diploma or equivalent required; bachelor’s degree in Business, Marketing or related field preferred
- No specific degree required—emphasis on relevant industry experience and proven results
Benefits
- Base salary range $70,000–$90,000 (plus potential incentive compensation for revenue-generating roles)
- Robust PTO, vacation, volunteer day, holidays and summer Fridays
- Medical, dental, vision, life and AD&D insurance
- 401(k) plan
- Tuition reimbursement and professional development opportunities
- Mental health and financial wellness programs
Average salary estimate
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Connecting people to brands through the Power of Merchandise.
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