Front Office Assistant - Family Medicine Residency Clinic - St. Petersburg, Florida

Position Summary

Position: Front Office AssistantLocation: St. Petersburg, FloridaDepartment: Family Medicine Residency Clinic – Orlando Health Florida Medical Clinic/Bayfront Medical GroupSchedule: Full-time; M-F 40hrs per week

Start Your Career with Confidence at Orlando HealthOrlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic/Bayfront Medical Group, you’ll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day.

We believe our team is our greatest strength. That’s why we invest in you from the start—with comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork.

Job overview

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/TrainingHigh School graduate or equivalent.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.

Why Orlando Health?

We offer exceptional benefits starting on your first day, including:

• Medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement savings plan with employer match
• Tuition reimbursement & educational opportunities
• Career advancement programs across a growing system
• Employee wellness and recognition programs