Payment Operations Lead

About Bastion

Bastion enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand their ecosystems. Bastion’s platform combines stablecoin issuance, secure custody, and seamless orchestration for cross-border transfers, on/off-ramps, and stablecoin conversions. With Bastion’s platform and APIs, businesses can create and scale their stablecoin network, while optimizing revenue, compliance, and control.

Overview

We're seeking a process-driven and technically proficient Payment Operations Lead to build and scale our financial operations infrastructure from the ground up. This is a high-agency, execution-heavy role - ideal for someone who thrives in ambiguity, has strong crypto/fiat payments experience, and wants to be a foundational builder.

You will lead daily operations across stablecoin minting/burning, fiat/crypto settlement, trading, and reconciliation. You’ll own key controls, audit readiness, and financial operations workflows, working closely with Product, Engineering, Compliance, Legal, and external banking and exchange partners.

Responsibilities

• Own and execute the end-to-end settlement lifecycle: ACH/wire processing, crypto swaps, reconciliation, exception handling, and transaction validation

• Design a scalable reconciliation processes across fiat/stablecoin flows - including daily cash, wallet movements, NAV calculations, and transaction monitoring

• Support the design and implementation of Bastion’s SOC1 control framework, including operational control mapping, documentation, and audit trail development.

• Build stablecoin operational readiness across mint/redeem workflows, internal controls, fiat on/off ramp processes.

• Monitor bank and exchange partners for daily operations: wire verifications, track FX conversions, and manage on and off-chain liquidity movements

• Create customer-facing reporting (i.e. daily transaction status, balances, confirmations) and internal dashboards (i.e. reconciliations KPIs, settlement SLAs, volume metrics)

• Serve as the point of contact for exception management across failed/ stuck payments, invalid memos or delayed settlements.

• Collaborate cross-functionally with Product, Engineering, and Compliance to integrate financial operation requirements into systems builds and user flows.

• Support the implementation of a Treasury Management System (TMS)

Qualifications

• 7-10+ years of experience in financial operations, treasury operations or crypto payment processing.

• Strong understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets.

• Proven ability to design from first principles and scale systems with minimal existing infrastructure

• Experience with Banking and Exchange APIs, reconciliation tooling, and TMS, ERP or Ledger Systems

• Demonstrated ownership of SOC1 controls, internal audit readiness or other financial compliance frameworks.

• Highly detail-oriented operationally rigorous and able to work independently in a lean environment.

• Self-starter with strong communication skills with a bias for execution.

Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.