Cloud & Security Administrator - Overnight Shift

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

We are seeking a highly motivated and experienced Cloud Security Administrator to join our Cloud Escalations Team.  

The ideal candidate will have experience working in a diverse multi-client environment with a blend of business experience, hands-on technical ability, a capacity (and desire) to learn, and the ability to work with people at all levels. 

• NOTE: This is for an overnight shift working from 9pm - 6am PT Monday - Friday

• Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.
• Manage service requests in accordance with change management procedures.
• Install, configure, and administer customer systems in Azure.
• Monitor, analyze, and resolve incidents for customer infrastructure in Azure.

• Implement automation using scripting languages like PowerShell and Bicep, and apply CI/CD practices for infrastructure provisioning and deployments.
• Develop and maintain Infrastructure as Code (IaC) templates using Bicep.
• Configure and administer hypervisors (Hyper-V and VMware).
• Manage network platforms, firewalls, and VPNs, and implement policy-based routing and load balancing.

• Ensure compliance with frameworks such as FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, and SOC 1 & SOC 2.
• Analyze cloud security posture on Azure-hosted systems and networks using Defender for Cloud and Defender XDR/EDR.
• Respond to security incidents by investigating alerts, performing triage, and executing remediation actions.
• Manage alerts via Defender XDR and analyze them using Microsoft Sentinel.
• Lead or assist in the incident response process from detection to resolution.
• Develop, document, and implement incident response plans and playbooks.
• Collaborate with other teams to mitigate and recover from security incidents.

• Communicate technical issues and solutions to clients in clear, understandable terms.
• Provide exceptional client service throughout the service lifecycle.
• Interface with other departments to provide client feedback.
• Document Root Cause Analysis and Incident Event Reports.

• Develop, maintain, and train on documentation for standard operating procedures and best practices.
• Create and maintain customer-specific runbooks, including automation processes.
• Develop and publish alert guides, knowledge base articles, and training material.
• Perform quality assurance checks on migrated and greenfield environments.
• Participate in an on-call rotation for escalated support to meet SLAs.

• Cloud Experience: A minimum of 3 years of hands-on experience in support administration with Azure Cloud.
• Automation: Proficiency in scripting languages such as PowerShell and Bicep, with experience in automation and CI/CD practices.
• Networking: Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.
• Virtualization & Storage: Expertise in administering hypervisors like Hyper-V and VMware , as well as a strong understanding of storage and backup solutions.
• Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues.
• IT Service Management: Knowledge of ITIL best practices for incident and problem management.
• Communication & Problem-Solving: Excellent written and verbal communication skills, with the ability to present technical information to clients. A strong analytical mindset with a focus on root-cause analysis, knowledge development, and process creation.
• Collaboration: The ability to work both independently and as part of a team.
• Azure Expertise: AZ-104 (Azure Administrator) certification

• SC-200 - Security Operations Analyst Associate certification.
• Experience with Infrastructure as Code (IaC) using PowerShell and/or Bicep.
• Previous experience working for an Azure Expert MSP.

We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to:

Financial Security & Growth:

 Competitive Salary: We offer competitive salaries commensurate with experience and skills.

 Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support.

 Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary.

Health & Well-being:

 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs.

 Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.

Time Off & Work-Life Balance:

 Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave.

 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.

 Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.

Additional Perks & Recognition:

 Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation.

This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local.

Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.