Community Business Operations Manager

Marketing | San Francisco, United States | Remote, Remote |

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Over the past several years, Atlassian’s Community & Learning organization has undergone a significant transformation, uniting the Community and Learning teams under a shared vision to drive customer success and scalable growth. By streamlining the user experience across forums, events, training, and certification, and making the entire on-demand training library free and more accessible, C&L has built a self-sustaining ecosystem that empowers millions of users worldwide. C&L is now at the precipice of explosive growth and is looking for a Business Operations Manager to help us get to the next level.

As a C&L Business Operations Manager, you’ll be at the heart of this dynamic organization, focusing on operational excellence and efficiency as we expand the Atlassian Champions program. You’ll work with platforms and processes that support these programs, collaborating with various internal and external stakeholders, and engaging with Champions, our top contributors.

If you’re passionate about community building, operational efficiency, and being part of a global movement, this role is for you!

• 4+ years of proven experience in a business operations role with a community, support, marketing, or IT team.
• 2+ years of experience working as part of a team that participates in agile release cycles, contributing to regular planning, development, testing, and delivery of new software or updates
• Build with heart and balance: You thrive in a generalist mindset, stepping in wherever needed. Resourceful and eager to learn, you excel in dynamic environments and ask a lot of questions. You’re naturally responsible and dive into details eagerly to ensure nothing falls through the cracks.
• Don’t #@!% the customer: You have experience in serving customers, bonus if in a community. You excel at problem-solving, while also empathizing with the customer.
• Be the change you seek: Your first instinct is to find ways to help.
• Play as a Team: You embrace getting to know your teammates and always assume positive intent. You can be serious about your work without taking yourself too seriously. You prioritize what’s best for the team, whether collaborating in a meeting room or playing together on a football pitch.
• Open company, no bullshit: You are generous with your knowledge and respect that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said).

It's admired, but not required, if:

• You have experience working with various platforms and tools like Jira, Jira Service Desk, and Confluence Cloud
• You have experience working in a DevOps organization
• You have experience maintaining budgets.
• You have maintained vendor relationships.
• You have experience working with teams across multiple locations and timezones.
• You're comfortable working autonomously.

• Tools: As a Business Operations Manager, you will support the tech stack and vendor relationships for the Champions program, ensuring they scale effectively with our needs. You’ll work both internally with our IT/Engineering partners as well as externally with vendors. Success in this role requires critical thinking and a systematic approach.
• Communications: Effective communication is essential for a successful Business Operations Manager in our fully remote team. You will engage in various forms of communication, including verbal, written, presentations, facilitation, and collaboration, with both the internal team and Champions.
• Resolve Tickets: You will address a variety of service desk requests and tooling challenges for Champions in the program. Top customer service and empathy will be valued for this communication.
• Procedures: Assist in establishing and maintaining processes/procedures for the Champions program to ensure scalable growth
• New Projects: Lead new initiatives and projects, creating processes to ensure their success.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $117,000 - $152,750

Zone B: $105,300 - $137,475

Zone C: $97,200 - $126,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.