Software Engineer - Forecasting & Scheduling
About Assembled
Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
What you’ll work on
Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem)
MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.
About you (specifically)
Experience with translatable languages: Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust.
Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team.
Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
An 11-week paid internship at Comcast to apply AI and software engineering skills to optimize order management systems and accelerate intelligent software development.
Robinhood seeks a Software Engineer to design and build scalable, secure backend systems powering its credit card and money platform across millions of customers.
Numeric is hiring a Summer 2026 Software Engineer Intern to build backend and data-driven features for its financial data platform while working directly with mentors and customers in San Francisco or New York.
Lead the design and scaling of realistic, high-throughput simulation environments using engines like NVIDIA Isaac Sim, Unity, or Unreal to advance Agtonomy's robotics training and validation pipelines.
Work on AI-powered SDKs and developer tooling as a Forward Deployed Software Engineer, partnering directly with customers to build, adapt, and document high-impact solutions.
Freed is hiring an experienced iOS Software Engineer to build native mobile experiences that automate documentation and improve clinician workflows.
I2X Technologies seeks a hands-on Software Integration and Test Engineer in Colorado Springs to maintain and test software and IT lab environments for federal programs with an active Secret clearance required.
I2X Technologies is hiring a cleared, on-site Software Engineer in Colorado Springs to develop, integrate, and maintain secure software systems for federal customers.
Senior systems engineering leader sought to optimize developer workflows and enable mission impact for DoD/IC customers on a cleared, prime contract.
Riverside Research seeks a Software Engineer with low-level systems and Rust/C experience to develop and evaluate security-focused system software at its Lexington site.
Archesys is hiring a Full Stack Ruby on Rails Engineer to develop scalable, secure web applications for public-sector clients in a fully remote, full-time role.
Lead development of a WhatsApp conversational bot for a regulated money-remittance platform, architecting backend Node.js services and React frontends that connect AI-driven dialogs to real transactions.
Peraton seeks a Summer 2026 Software Development Analyst Intern in Topeka to assist in designing, implementing, and evaluating application and web solutions for the USPS Central Repair Facility program.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
