Front Desk Supervisor - Limelight Mammoth - job 1 of 2

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.  

Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). 

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary 
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

The pay range for this position is $25.00 to $28.00 per hour, actual pay will be dependent on budget and experience.

Job Posting Deadline
Applications for this position will be accepted until September 7, 2025.

Essential Job Functions/Key Job Responsibilities
•    Supervise front desk operations to ensure a seamless guest experience
•    Train, mentor, and support front desk staff in service standards and procedures
•    Assist with check-in, check-out, and reservation management
•    Handle guest inquiries, complaints, and special requests promptly and professionally
•    Monitor and ensure compliance with hotel policies and brand standards
•    Coordinate with housekeeping, maintenance, and other departments for guest needs
•    Balance daily transactions, process payments, and manage billing issues
•    Prepare shift reports and communicate key information to management
•    Maintain a welcoming and professional lobby atmosphere
•    Support emergency procedures and ensure guest safety protocols are followed
•    Perform additional duties as assigned by hotel management
•    Other duties as assigned

Education & Experience Requirements 
•    High School Diploma or equivalent required 
•    College degree in related field preferred 
•    1 year of management experience preferred 
•    3 year of front desk experience preferred 

Knowledge, Skills & Abilities  
•    Strong leadership and team supervision skills
•    Excellent customer service and conflict resolution abilities
•    Proficiency in hotel property management systems (PMS) and reservation software
•    Strong verbal and written communication skills
•    Ability to multitask and remain calm under pressure
•    Knowledge of hotel policies, procedures, and hospitality standards
•    Problem-solving skills with a proactive approach to guest and operational issues.
•    Basic accounting and cash-handling experience
•    Strong attention to detail and organizational skills
•    Ability to train, mentor, and motivate team members
•    Familiarity with local attractions, services, and hotel amenities
•    Ability to work flexible schedules, including nights, weekends, and holidays
•    Professional appearance and demeanor
•    Strong time management skills with the ability to prioritize tasks
•    Ability to maintain confidentiality and handle sensitive guest information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster