Customer Service Officer - job 1 of 6
Company Description
About Us
At Nexmos Design, we are a forward-thinking creative agency committed to transforming ideas into visually compelling and strategically aligned brand experiences. Based in Columbus, OH, our mission is to deliver outstanding design and marketing solutions that elevate our clients’ presence in a competitive market. We pride ourselves on innovation, precision, and a deep understanding of what drives meaningful engagement.
Job Description
Job Description
We are seeking a detail-oriented and proactive Customer Service Officer to join our team in Columbus, OH. The ideal candidate will serve as the first point of contact for clients, ensuring a seamless customer experience while supporting our design team with timely information and communication. If you're passionate about customer care and thrive in a dynamic, design-focused environment, we’d love to hear from you.
Responsibilities
Manage inbound calls and email inquiries with professionalism and efficiency
Provide accurate information about company services and offerings
Resolve customer issues or escalate to the appropriate department
Maintain customer records and update internal databases
Collaborate with the design and operations teams to ensure client satisfaction
Assist with service follow-ups and feedback collection
Uphold company standards in communication and customer service protocols
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
1+ years of experience in customer service or client support
Strong verbal and written communication skills
Ability to multitask, stay organized, and manage time effectively
Familiarity with CRM systems is a plus
Problem-solving mindset and customer-focused attitude
Professional demeanor and reliable work ethic
Additional Information
Benefits
Competitive salary within the range of $55,800 – $63,000/year
Opportunities for professional growth and internal advancement
Supportive and collaborative team environment
Ongoing training and development
Paid time off and holidays
Health and wellness benefits (available after probationary period)
Average salary estimate
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