Client Service Associate - job 1 of 14
Company Description
About Us
At Chats Cloud Cover, we specialize in providing tailored communication and cloud-based customer support solutions to help businesses streamline their operations and deliver exceptional service. Our team is passionate about creating seamless digital experiences through innovation, technology, and a people-first approach. Headquartered in Cleveland, we are committed to empowering both our clients and our team members to reach their full potential.
Job Description
Job Description
We are currently seeking a Client Service Associate to join our growing team in Cleveland, OH. This role is responsible for serving as the primary point of contact for clients, ensuring their needs are met with professionalism, care, and efficiency. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced environment.
Responsibilities
Serve as the first point of contact for client inquiries and concerns
Maintain strong relationships with clients through regular communication
Resolve service-related issues efficiently and effectively
Coordinate with internal teams to fulfill client requests
Provide product and service support, including account updates and troubleshooting
Document interactions and update CRM records accordingly
Identify opportunities to improve client satisfaction and retention
Qualifications
Qualifications
Associate’s or Bachelor’s degree preferred
1–2 years of experience in a client service, administrative, or support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and CRM platforms
Ability to manage multiple tasks and prioritize effectively
Friendly, approachable, and professional demeanor
Additional Information
Benefits
Competitive salary ($50,000–$60,000 annually)
Opportunities for professional growth and advancement
Comprehensive training and onboarding
Supportive team culture and work environment
Paid time off and holidays
Health, dental, and vision insurance options
Retirement savings plan
Average salary estimate
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