Director of Business Operations

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG is backed by top-tier private equity firms and provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

TAG entered the veterinary market in September 2022 through the acquisition of Lovet (formerly AZPetVet). Lovet was founded in 1984 with the first practice (Arrow Animal Hospital). We have a rich history and identity, currently operating 25 animal hospitals across Arizona, Illinois, and Michigan. With the backing of TAG we are now in “Day 1” of what will be an exciting growth trajectory. This is a great opportunity to get involved in building the foundations for hypergrowth.

What are we looking for?

This Director will directly manage the Business Operations team, which is currently comprised of 4 individuals. This team is tasked with designing the blueprint for how an optimal hospital should operate, facilitating the rollout of new initiatives, managing vendor relationships, and providing ongoing hospital support.

Additionally, this Director will help lead highly strategic and cross-functional initiatives to ensure the scalability of our operating model, determine our growth plans, and help execute the playbook. This role is a combination of strategic thinking and hands-on execution. 

Additional project-based work could include projects like the following:

• Develop and refine product offering and bring it to market (e.g. bundles, membership plans, financing products, etc.)
• Pilot and scale new service offerings across the portfolio (e.g. centralized call center)
• Optimize client and provider scheduling models to improve profitability and other KPIs
• Assist with strategic planning and monthly updates to TAG Executive Leadership Team
• Diligently track industry trends (consumer, veterinarian, and competitive) to have a pulse on where the industry is today and where it is going.
• Analyze the competitive landscape at-scale and understand strategies and actions of key players
• Observe hospital operations and work cross-functionally to develop concrete improvement plans

A successful candidate will have experience working in a multi-unit environment, excels at project management, and embraces working in a cross-functional environment. Veterinary/healthcare experience is highly preferred, but not required. We are looking for an analytical and strategic thinker who is passionate about building a great brand.

To be successful you’ll need to operate effectively as part of a smaller company, within a broader multi-brand and matrixed organization. Building relationships and trust throughout the entire organization is critical.

Requirements/Qualifications

• Education Level: Bachelor’s degree required; MBA preferred
• Experience Level: 6-12 years relevant professional experience in a multi-unit service environment; experience in veterinary medicine or healthcare is preferred
• Experience working on and driving highly visible, highly impactful cross-functional projects
• Must be intellectually curious, inquisitive, thoughtful, and a good listener
• Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multi-dimensional problems
• Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment
• Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas
• Resourceful and motivated self-starter
• Analytical & Word Processing skills: Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of: (i) analyzing data in zero-defect manner to assess initiative success and build business cases, and (ii) preparing presentations for an executive-level audience
• Presentation & Communication skills: must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations, and associated economics
• Ability to travel as necessary (~25%)

Annual Salary Range: $170,000-205k/year, plus bonus, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees