Care Navigator

Life at aptihealth

The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What We Offer

• The opportunity to make life better for millions of people
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Investment in our employees
• Balancing extraordinary work with your personal life
• Encouraging curiosity and collaboration
• Priding ourselves in being diverse and inclusive

Your Role

The Care Navigator is a member of aptihealth’s Integrated Behavioral Health Team embedded within the acute care settings of our Health System Partners at Ellis Hospital and Sunnyview Rehabilitation Center. The Care Navigator is responsible for proactively engaging with patients referred to aptihealth from the Emergency Department or other acute care settings. The Care Navigator will ensure a best-in-class start to the patient’s behavioral healthcare journey by educating on aptihealth services, and facilitating registration, screening, and scheduling the patient into care prior to discharge from the hospital. Our goal as a team is to reduce the barriers and challenges that patients face in their search for care and to facilitate frictionless referral and transitions of care processes. 

• Bachelor's degree preferably in psychology, social work, or other related behavioral health/healthcare disciplines or equivalent experience
• Experience with representing and promoting care services.
• 5+ years of patient facing customer service experience in the healthcare setting, preferably in acute care, behavioral health, or substance use treatment facilities
• Experience & comfort using technology such as virtual visit technology, and EMR platforms to document patient interactions, register, & schedule patients for appointments
• Strong interpersonal communication skills, written communication skills, and active listening abilities
• Display passion and care when interacting with patients’ mental health needs
• Experience working in a team environment and enjoy assisting other team members on tasks, duties, and/or projects
• Passionate about being a trusted partner to transform behavioral healthcare

Responsibilities

• Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
• Provide appropriate information, education, and explanation of aptihealth services to patients displaying a comprehensive understanding of aptihealth’s mission, values, and care model and the ability to communicate it in a clear, compassionate way
• Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
• Facilitate the beginning of the patient’s behavioral healthcare journey using aptihealth’s system
• Quickly become proficient in aptihealth technology, tools, and workflows
• Document outreach and related notes in the aptihealth platform and in the partner EMR, where applicable
• Troubleshoot issues with patient referrals

Measures of Success

• Meet with key individuals within the hospital to establish and secure a pipeline of patient referrals
• Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner
• Apply expert knowledge of aptihealth’s platform, workflows and market nuances to assist patients ito care
• Commitment to meet standardized expectations for Care Navigators through established performance metrics which includes growth and volume benchmarking

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Competitive Salary

Work Location: On-Site at Ellis Hospital and Sunnyview Rehabilitation Center in Schenectady, NY

The expected full-time salary range for this role is $60,000 - $70,000 annually and is dependent on a variety of factors, including qualifications and years of experience. More information about the salary range specific to your experience and other factors will be shared during the hiring process.

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.

At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.

To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.

For more information, please visit www.aptihealth.com

aptihealth, inc.
1785 Route 9
Clifton Park, NY 12065