AI Engineering Manager (CSO Sales Enablement Products, Platforms)

Imagine what you could do here. At Apple, great ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you could accomplish! Every new product, service, or feature we invent is the result of people working together to make each other's ideas stronger. That happens here because every one of us strives toward a common goal - crafting the best customer experiences. We are looking for a highly skilled and experienced AI Engineering Manager to lead the execution and GenAI experiences (Conversational Design & Prompt Engineering) for our next generation AIML Products, Platforms and Architecture for Channel Sales at scale from 0-1n. In this role, you will be at the forefront of sharping the future of this transformative technology, drive the vision, roadmap, and execution of innovative AI solutions that use generative models to create captivating user experiences across our product lines. You will collaborate with cross-functional teams of business SMEs, engineers, data scientists, designers, and researchers to develop breakthrough products that push the boundaries of AI and deliver real value to our internal and external users.

Description

TEAM LEADERSHIP: - Lead and mentor a team of Engineering Program Managers, QA Engineers and Conversational Designers / Prompt Engineers (based in Cupertino and Singapore), providing guidance, support and professional development opportunities - Foster a collaborative, innovative, and learning-oriented team culture. - Streamline processes, onboard tools, and optimize resource planning. - Proactively identify and mitigate risks. BUSINESS & TECHNICAL LEADERSHIP: - Deep understanding of Conversational AI and GenAI within the Commerce domain. - Stay updated on industry advancements and identify relevant technologies. - Quickly learn new technologies. - Collaborate with ML and SWE teams to build future-proof products. PRODUCT DEVELOPMENT & EXECUTION: - Manage the product lifecycle from ideation to optimization. - Find opportunities for Conversational and Generative AI in Channel Sales. - Set engineering goals for the Channel Sales AIML Platform suite. - Create product documentation and presentations. - Strong understanding of ML/SWE and UX principles. - Manage multiple GenAI product developments in a fast-paced environment. MULTI-FUNCTIONAL COLLABORATION: - Resolve conflicts and alignment issues. - Build relationships across Channel Sales, AIML, SWE, and other organizations. PERFORMANCE MANAGEMENT: - Define critical metrics to measure the performance of AI-powered products. - Monitor and analyze performance data for continuous improvement. - Advocate for data-driven decision-making.

Minimum Qualifications

10+ years in Machine Learning and Software Engineering, with successful launches of large-scale consumer-facing Commerce products globally. 5+ years leading engineering program, ops, and conversational experience teams. Experience collaborating with design and engineering teams throughout the product lifecycle. Experience launching AI-powered products. Excellent communication skills. Ability to distill information for various audiences. Experience leading cross-functional initiatives. Strong organizational skills; ability to thrive in a fast-paced environment. Proficiency in Python and software development. Customer-focused. Meticulous and strategic problem solver. Master's degree in Computer Science, AI, Machine Learning, or related field.

Preferred Qualifications

Experience building relationships within Apple teams. Understanding of Apple culture, tools, and processes. Experience setting up new processes, tools, and KPIs. Experience as a Chief of Staff for an AI Product Engineering team.