Veterinary Receptionist
Skills
- Strong phone and front-desk communication skills
- Point-of-sale and cash handling experience
- Appointment scheduling and time-management
- Basic knowledge of veterinary terminology and common procedures
- Customer service and conflict-resolution abilities
- Organizational skills and ability to multitask in a fast-paced environment
Responsibilities
- Greet clients and pets, complete appointment sign-in, confirm details, and escort clients to exam rooms
- Handle payments, process credit/debit cards, and ensure accurate accounting of services and product sales
- Answer inbound client calls for appointments, inquiries, and medication refills; place outbound appointment reminders and follow-ups
- Schedule future appointments and manage the appointment calendar
- Maintain a clean, organized reception area to promote a positive client experience
- Recognize common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and typical pet behavior to triage client needs
Education
- High school diploma or equivalent required
- Additional coursework or certification in office administration or veterinary assisting preferred
Benefits
- Medical, dental, and vision insurance for full-time employees
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Supportive team environment
Average salary estimate
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