Claims Enrollment Associate I

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

As our Claims Enrollment Associate, you will work with clients, Implementation Project Managers, Software Support Analysts and 3rd party vendors.  The position includes a variety of tasks including data entry setups, guiding clients through the enrollment process and working with internal teams to trouble shoot client issues. 
 
The ideal person for this position will be comfortable navigating with computers and electronic files, be eager to learn information technology, healthcare and will work with efficiency and accuracy. We provide training for this position. 

Let's Talk about Responsibilities:  

• Complete new client setups in our clearinghouse software 

• Review setups and ensure accurate configuration within the software  

• Assist new and current clients with completing enrollment forms 

• Troubleshoot enrollment issues with the clearinghouse and client 

• Advocate for clients’ enrollment needs with the clearinghouse 

• Investigate payer changes and send notifications to clients 

• Assist clients and internal teams as a subject matter expert 

• Continuously improve service to all customers, internal and external, and uphold MatrixCare’s core values 

Let's Talk about Qualifications: 

• A 4-year degree in Healthcare Administration, Business, or Finance preferred  

• Proficient knowledge of Microsoft Office products including Excel and Word  

• Able to self-motivate, be flexible, work under time constraints, and manage multiple priorities to meet deadlines while maintaining a high attention to detail. 

• Strong problem-solving skills  

• Adept in communicating through email and over the phone 

• A team player with the ability to work independently as well as in a highly collaborative team environment 

• Software industry experience is a plus 

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $16.48/hr - $24.72/hr

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.