AVP Client Service Officer-Transaction Banking

The Client Service Officer will act as a point of contact for Transaction Banking of the Americas Corporate clients’ day-to-day cash management banking needs for information, account assistance and problem resolution. Utilizing working knowledge of cash management products to ensure issues are addressed appropriately, accurately and in a timely fashion.  

 
Responsibilities:

• Support a client portfolio and internal service partners to address client needs and solutions.
• Use cash management product knowledge to resolve challenging client issues and conduct root cause analysis.
• Provide excellent client service support and respond to client inquiries timely.
• Support Phone/Email/Secured Message channels to resolve client inquiries.
• Ensure policy guidelines are followed to mitigate risk and compliance issues.
• Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision, including the Bank’s anti-money laundering (AML), Bank Secrecy Act (BSA), and other relevant operational, compliance and other risk management-related requirements as appropriate.
• Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality regarding all customer files, customer information and business transactions.
   

Qualifications:
The right candidate will have:

• Minimum 3 years’ experience with Client Service and Cash Management products.
• Solid working knowledge of ACH, Wires, Payable/Receivables, Transmissions and Fraud Protection Services.
•  Excellent communication, customer service, and problem-solving skills
•  Strong analytical skills and excellent interpersonal skills
•  Strong written and verbal communications.
• Japanese and/or Spanish speaking skills preferred
• Ability to work independently with strong time management skills.
• Must be a team player who fosters a collaborative working relationship across the organization.
• Bachelor's degree

The typical base pay range for this role is between $80K - $100K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary