Implementation Specialist
Wellfit revolutionizes the dental industry by bridging financial gaps in healthcare. Our fintech solutions enhance interactions among patients, providers, employers, and payers, ensuring access to dental care and treatments without financial hurdles. Join us in transforming the dental experience with innovative technology and compassionate service.
Role Overview
We’re seeking a dynamic Implementation Specialist to spearhead our dental software installations and customer integrations. This role is not just about technical setup — it’s about being a self-directed problem solver and a positive force within the team, capable of driving process improvements and helping colleagues excel.
In the absence of day-to-day oversight, we value individuals who are empowered to act decisively, move initiatives forward, and foster collaboration without unnecessary escalation.
Key Responsibilities:
Technical Installation & Support
• Lead technical setup, configuration, and optimization of our software in dental offices.
• Troubleshoot desktop environments, manage data entry, and ensure compatibility with existing systems (especially EagleSoft).
• Diagnose connectivity issues (wired/wireless) and interface with firewalls, routers, and networking setups.
Customer Onboarding & Training
• Guide dental offices through onboarding, from initial outreach to successful go-live.
• Configure software settings tailored to customer workflows.
• Deliver clear, engaging training sessions for staff — translating technical topics into everyday terms.
Process Improvement
• Analyze workflows, identify inefficiencies, and implement best practices.
• Contribute to creating documentation, knowledge base articles, and SOPs.
• Drive initiatives from planning through execution, ensuring continuous improvement.
Relationship Management
• Build trust with office staff and stakeholders.
• Serve as a reliable partner, ensuring confidence and satisfaction with Wellfit solutions.
Collaboration
• Work closely with account management, sales, and technical teams.
• Share insights to improve products, processes, and customer experiences.
Technical Skills
Networking Fundamentals
• DHCP, static IPs, VLANs, port forwarding.
• Firewall/router familiarity (Ubiquiti, Cisco, SonicWall).
CRM & Ticketing Systems
• Salesforce or Microsoft Dynamics for customer data and reporting.
• Jira or similar tools for ticket tracking and resolution.
Remote Access & Support Tools
• Splashtop, TeamViewer, or RDP for remote troubleshooting.
• Strong ability to guide customers virtually and provide user-friendly explanations.
Documentation & Training
• Create detailed guides, FAQs, and knowledge base content.
• Deliver training via Zoom, Microsoft Teams, or similar.
Troubleshooting & Resolution
• Perform root cause analysis, interpret system logs, resolve escalations with a customer-first mindset.
Process Improvement
• Streamline operations, reduce errors, implement SOPs.
• Familiarity with Lean concepts (certification not required).
Ideal Candidate
Technically Savvy: Strong IT fundamentals with eagerness to learn.
Customer-Centric: Communicates clearly, patiently, and empathetically.
Self-Directed: Confident making decisions and moving work forward.
Problem Solver: Skilled in diagnosing and resolving complex issues.
Collaborative Influencer: Elevates the performance of those around them.
Adaptable: Comfortable managing multiple priorities and flexible schedules.
Qualifications
• Associate degree or relevant CompTIA certifications (or equivalent hands-on experience).
• 3+ years of experience in technical support, onboarding, or help desk roles (healthcare/dental industry preferred).
• Experience with EagleSoft strongly desirable.
• Proven history of technical troubleshooting and customer service excellence.
• Strong organizational skills and attention to detail.
Why Wellfit?
• Make an Impact: Your work will directly shape the financial backbone of one of the most innovative healthcare fintech companies in the U.S.
• Work Flexibly: Hybrid model based in Dallas with 3 days/week in-office.
• Comprehensive Benefits: Full medical, dental, vision, and generous PTO.
• Invest in Your Future: Competitive salary, bonus eligibility, and 401(k) matching.
• Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.
Average salary estimate
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