Principal Incident Management Consultant (Hybrid)

You will participate in activities related to the preparation for, management of, and recovery from incidents that disrupt business operations across the enterprise. Responsible for the coordination and management of director-level workstreams across all areas of the enterprise to ensure efficient recovery from business disruption. You will communicate with senior leaders across the enterprise on incident decision-making and important incident communications. You will report to the Business Continuity and Third Party Risk Management Director.

Position Compensation Range:

$111,000.00 - $190,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Oversee the management and coordination of the Corporate Incident Management Team comprised of director-level subject matter experts across the enterprise.
• Coordinate subject matter expert workstreams, ensuring all roadmap initiatives are well-executed and delivered following the assigned timeline.
• Maintain centralized documentation and data connecting to incident response teams, impacted business owners, and key risk partners.
• Escalate program challenges and key decisions for approval by senior leadership and/or the Enterprise Risk Executive Committee.
• Collaborate and support business process owners, providing incident training, identifying opportunities to boost resiliency, and coordinating on post-incident findings and action items.
• Oversee management of after-incident activities including leadership debrief, root cause analysis, documenting findings and management of follow-up actions.
• Manage centralized enterprise incident data & reporting.
• Oversees incident exercise and training program leading quarterly enterprise incident exercises and collaborating on exercises executed within key business areas.
• May complete other assignments or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge, Skills, and Education Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience leading cross-functional teams.
• Extensive knowledge and understanding of incident management strategy, frameworks, and tools.
• Strong communication skills and ability to present to senior leaders and board members.
• Demonstrated experience building and maturing incident management an incident management framework and strategy.
• Solid knowledge and understanding of risk management, particularly related to physical security, cybersecurity, or technology infrastructure.
• Strong organizational skills with consistent delivery on commitments.
• Demonstrated experience managing after-action reports and plan execution.
• Strong aptitude with risk and incident-related data and reporting.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 50 miles from the following office locations: Madison, WI 53783

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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