Senior Manager, Third-Party Model Movement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that cardmembers can use their card through innovative partnerships with leading payments companies like Fiserv, Square, Elavon, Global Payments, Stripe, and Adyen.

 Acquiring Partners Product Strategy (APPS) plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative programs like Opt Blue, Merchant Recruiting Processing and Servicing (MRPS) and growing relationships with Payment Facilitators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business. 

The Manager/Senior Manager, Global Program Controls role will provide critical support to ensure a strong controls environment exists around our third-party acquiring programs. The role involves both project management as well as tactical execution and a keen focus on cross-functional integration and optimization.

The primary responsibilities include: 

•  Manage and develop processes to ensure adherence to the Operating Regulations, third-party acquisition partner       requirements, and other Business
•  Manage projects and provide thought leadership in identifying and implementing process changes and improvements
•  Create and maintain dashboard distributed to internal stakeholders
•  Contribute to the day-to-day governance process for managing the compliance and control program, including the co-ordination and prioritization of information/data requests
•  Ensure timely completion of quarterly/semi-annual control testing in support of program PRSA
•  Partner across functions to strengthen the evolving control environment of third-party acquiring programs  
•  Serve as internal consultant and subject matter expert on third-party merchant acquisition programs, compliance and control environments across multiple markets
•  Strong advocate for the program, having the ability to identify impacts and propose solutions with a control and customer focus
•  Identify opportunities to automate manual processes.
•  Flexibility to support varying time zones that have global considerations

Minimum Qualifications

•  5+ years of experience in Financial Services and/or Payments
•  Tenacious and resilient self-starter, able to work independently, comfortable with ambiguity and committed to meeting deadlines
•   Ability to adapt quickly to shifting priorities, multiple demands, and rapid change
•  Evidence of strong collaboration and negotiation skills required to balance internal and external partner needs, and ability to influence without authority
•  Excellent verbal and written communication skills
•  Strong data analytics and project management skills
•  Advanced Excel and Microsoft applications preferred
•  Demonstrated analytical, problem-solving and prioritization skills with attention to detail
•  Previous experience in the control environment, i.e. PRSA, Program self-testing, Audit support
•  Knowledge of GMS acquiring processes, procedures, and platforms, preferably with third party acquisition Partners
•  Experience in the payments industry and knowledge of the merchant business preferred
•  Highly motivated, results-oriented individual with strong relationship skills

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.