Senior Manager - BLOC Product Analytics - job 2 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.  The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to driver deep insights into client behavior.  Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth. 

The GCS Products Business Line of Credit (BLOC) Analytics team deploys advanced analytics to drive actionable data-based insights. The Senior Manager, BLOC Product Analytics, is responsible for leading the strategy and execution of BLOC product performance, engagement, and usage metrics to expand and deepen our relationship with customers. This role is responsible for working cross-functionally with product, marketing, credit risk, and finance teams to shape business strategy through data insights. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.

Key Responsibilities:

• Translate business problems into data strategies and lead analytical workstreams on BLOC customer engagement, usage, and retention by leveraging advanced analytical techniques.
• Create dashboards and ad hoc analysis for BLOC performance tracking.
• Create behavior and financial-based portfolio segmentation, develop segment-based treatment strategies in partnership with other groups, e.g., Marketing and Risk. 
• Construct and advise test design, measure results, and continuously apply learnings.
• Monitor key performance indicators for the business while actively promoting awareness to build efficiency and effective self-servicing for internal partners. 
• Partner with functional teams to understand products, processes, and competitive environments and develop insights to help grow the business.
• Lead creation of data dictionaries / glossaries / metric definitions to identify, document, and establish best practices for analyzing the BLOC customer base.

Critical Factors to Success:

• Strong analytical skills and an innovative approach to solving practical problems.
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities. 
• Sound knowledge of Machine learning algorithms / statistics / data mining and research methods.
• Good understanding of the lending economics. Experience in credit risk functional processes and/or marketing and product analytics is a plus.
• Exceptional verbal, written, and interpersonal communication skills.

Minimum Qualifications:

• Bachelor’s degree required
• 3+ years professional experience driving performance optimization through the application of advanced decision sciences.
• Strong hands-on expertise using statistical analysis and data manipulation software/tools (e.g. SAS, SQL, and Big Data analytic techniques).
• Hands-on experience in Business Intelligence tools and dashboards (e.g., Tableau, PowerBI)
• Ability to understand data, synthesize into real world meaning, and break down business problems.

Preferred Qualifications:

• Master’s degree preferred in a quantitative field (e.g., Statistics, Economics, Mathematics, Engineering, Business, Finance, or Computer Science).

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.