Senior Analyst- Airline Strategic Partnerships - job 2 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is responsible managing the operational engagement of an assigned portfolio of Airline partnerships and airline programs.

The role manages end to end operational engagement of suppliers within their account portfolios. The Senior Analyst will be responsible for ensuring contractual compliance and integrity of Supplier information within American Express platforms conducting regular air pricing audits and preparing comparative market reports. Detailed tracking of Supplier operational errors will involve identification of root cause, reporting, and follow through to corrective permanent resolution. In addition, this role coordinates partner communication assets for assigned portfolio including TLS communications.

Key Responsibilities Include:

• Private fare audit and analysis of multiple air programs and contracts
• Reporting of airline effectiveness in problem resolution
• Communication skills needed for internal operations and external supplier relationship management
• Audit multiple air program communication tools to align consistent data
• Tracking of all air partner-related operational inquiries and resolution times 
• Relationship management of assigned portfolio to opportunities that align with TLS Marketing strategy and program growth targets
• Prepare and report data utilizing Tableau, nVision and TLS Dashboard to support partner meetings
• Collaborate effectively with Strategic Partnerships Team to ensure compliance of operational content
• Maintain and update internal references (CHC/MAPS) with air partner information 

Qualifications: 

TLS is a fast-paced dynamic environment where team members thrive when they demonstrate an ability to drive results efficiently.

• Minimum of 3 years of recent international travel reservations is required.
• Airline industry experience is highly preferred
• Working knowledge of GDS/Sabre is required.
• Knowledge of international fare construction and ATPCO fare construction principles is highly preferred.
• Knowledge of travel agency sales reporting and agency accounting is highly preferred.
• Professional written and verbal communication skills for dealing with internal and external partners.
• Microsoft Excel, PowerPoint required in daily work.
• Able to multi-task in a fast paced, ever-changing environment with great attention to detail.
• Must be highly productive in a self-directed work environment
• Must be able to quickly learn and integrate policy and procedures; knowledge of American Express ticketing/back office/servicing procedures is highly preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.