Representative - Insurance Customer Care (Admin Assistant) Phoenix, AZ Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include administrative and operational support for teams handling adjudication of insurance policies and claims; this role provides an exciting opportunity to contribute to the operational success and efficiency of AMEX Assurance Co. Insurance portfolio. 

Your duties may include but are not limited to:

• Maintaining state compliance and company service levels in all activities and engagements.
• Provide critical administrative and operational support Amex Assurance Claims team and leadership.
• Collaborate effectively with members of claims, compliance, regulatory and back-office support teams as well as multilevel leadership.
• Coordinate and reconcile account activities and validations for card members and customers associated with embedded card benefits as well as fee based insurance products.  
• Manage workload distribution reporting and compliance as related to statutory and/or company guidelines and service level agreements.
• Responsible for timely and accurate Medicare and other State or Federal claims data reporting and validation.
• Maintain results at meets or above across multiple KPIs
• Manage additional administrative duties for the insurance and benefits claims teams such as control reports, correspondence review and distribution, etc.

This position is based in Phoenix, AZ and the ideal candidate will work 3 days onsite / 2 days remotely. The hours of operation are:  Monday - Friday 6am-5pm MST - with rotational weekends.  

Minimum Qualifications:

• Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
• Passion for exceptional service
• Ability to multi-task and execute against deadlines
• Strong phone skills
• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
• Team player with willingness to assist with projects beyond immediate job scope.
• Strong problem-solving skills, time management and organizational skills
• Demonstrate sound decision making and creative problem-solving skills
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel
• 6-12 months of demonstrated administrative assistant experience required  

Preferred Qualifications:

• 1-2 years of Insurance or Banking industry experience preferred 

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.