Manager - Technology Risk and Control - 1LOD Compliance - job 1 of 2

American Express is seeking a collaborative and detail-oriented Compliance Manager to join the First Line of Defense (1LOD) Compliance Function. This role is responsible for executing key components of the enterprise compliance framework by partnering with business functions to manage compliance risk and embed risk-aware practices across operations. 
 
As part of a centralized 1LOD Compliance team, the Compliance Manager plays a hands-on role in delivering risk assessments, monitoring, training, and control alignment activities that enable effective compliance risk management. This individual should be comfortable operating in a dynamic, matrixed environment and bringing compliance expertise to cross-functional teams. 

Scope of Responsibilities:

Executing compliance program elements including: 

-  Compliance Risk Assessments (CRAs) 
-  Monitoring and Testing 
-  Training and Awareness 
-  Policies and Procedures 
-  Compliance Advisory Support 
-  Supporting control design and validation efforts across the business 
-  Partnering with 2LOD to ensure alignment on risk management strategies and internal policies 
-  Providing compliance insight for operational changes and process reviews 

Key Responsibilities:

-  Support and execute Compliance Risk Assessments, identifying areas of inherent and residual risk. 
-  Perform ongoing monitoring and control testing activities in collaboration with operations and risk partners. 
-  Develop and maintain first-line compliance documentation, including procedures and control descriptions. 
-  Assist in the design and delivery of compliance training for 1LOD personnel. 
-  Advise business stakeholders on compliance requirements related to products, processes, and customer interactions. 
-  Support exam readiness efforts and contribute to the review and implementation of control enhancements. 
-  Coordinate reporting of compliance metrics and risk insights for governance forums. 
-  Help ensure consistent application of enterprise compliance policies within 1LOD. 

Strategic Context: 1LOD Role:

This role contributes to the successful & driven enhancements to the First Line of Defense by: 
-  Executing frontline responsibilities across the compliance program lifecycle 
-  Aligning first-line compliance activity with enterprise compliance policy and second-line oversight 
-  Contributing to risk identification and reporting that supports senior leadership and compliance governance 
-  Supporting uplifted monitoring, training, and documentation expectations defined in the Compliance Target Operating Model 

Qualifications:

Required: 

-  Bachelor’s degree in business, finance, legal, or a related field 
-  Minimum of 3+ years of experience in compliance, operational risk, or control roles 
-  Familiarity with U.S. regulatory expectations and internal compliance frameworks 
-  Strong organizational and execution skills in a cross-functional environment 

Preferred: 

-  Compliance or risk certification (e.g., CRCM, CAMS, CCEP) 
-  Experience in control testing, risk assessments, or procedure development 
-  Understanding of tech-enabled risk tools and compliance monitoring systems 

Skills & Competencies:

-  Strong critical thinking and problem-solving skills 
-  Effective communicator with the ability to influence stakeholders 
- Detail-oriented and process-minded 
-  Comfortable managing multiple priorities 
-  Strong interpersonal skills and team collaboration orientation