Manager - Tech Risk & Control - job 1 of 7

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Are you passionate about infrastructure and resiliency risk management? Do you want to make a positive impact on the operational integrity of a global company? If so, you might be the ideal candidate for the Manager, Technology Risk and Control – Infrastructure & Resiliency role at American Express.

As a Manager of Technology Risk and Control, you will be part of the Technology Risk and Information Security organization, which is responsible for identifying, assessing, and mitigating risks across the enterprise. You will collaborate with control owners, engineering teams, and business leaders to uplift controls, manage business continuity planning, and drive strategic risk initiatives.

Responsibilities

• Lead infrastructure and resiliency risk activities aligned with CRI, ISO, NIST, and FFIEC frameworks.
• Partner with control owners to refine scopes, develop SOPs, and validate operational effectiveness through test plans and metrics.
• Own and manage TRIS Critical and Non-Critical Business Continuity Plans (BCPs), ensuring semi-annual renewal and testing.
• Contribute to the TRM lifecycle: identify, measure, manage, monitor, and report on infrastructure-related risks.
• Provide actionable insights through control scoring and gap analysis using tools like Qlik, Archer, and Standard Fusion.
• Engage with teams across Security Engineering, Enterprise Cloud, Mainframe, Distributed Infrastructure, and SRE.
• Collaborate with Technology Change Management and Engineering Governance to align risk strategies with operational priorities.
• Mentor junior team members and foster a culture of shared ownership in risk management.
• Drive inclusive collaboration and maintain transparency in decision-making and reporting.

Minimum Qualifications
•    8+ years of experience in Technology Risk Management, Infrastructure Security, or related disciplines.
•    Experience with infrastructure domains including cloud, mainframe, and distributed systems.
•    Strong analytical skills and experience with risk tools (e.g., Archer, Qlik).
•    Excellent communication and stakeholder engagement capabilities.
•    Proven ability to lead cross-functional initiatives and deliver results under pressure.

Preferred Qualifications
•    Bachelor’s degree in Computer Science, Engineering, or related field preferred.
•    Certifications such as CISM, CISSP, CRISC are a plus.
•    Experience managing BCPs and resiliency frameworks.
•    Ability to translate complex risk data into clear, actionable insights.
•    Growth mindset with a proactive approach to problem-solving and innovation.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.